[2021] Support somehow fixed my wipe but the same wipe is still happening

The amount of legendaries were granted so that you could re-obtain your lost mods by dismantling your legendaries for them. I don't believe we have the backend tools to restore specific mods yet, so this is what the team is able to do in the meantime.

I can see you're annoyed that I haven't personally responded to you sooner.

I currently have over 419 chat notifications and 680 reply/username unread mentions on Reddit. I probably have 500 unreads on Discord and another 1500 on Steam. I try to stay on top of things, but the sheer volume of discussions coming through can make keeping up with individual cases almost impossible. Please do not take offence that I didn't take notice earlier.

That's why I always recommend going to the support team with these specific account related matters, as they are the only team who are able to access your account. I am not. The support team should have dealt with your case a bit better in the beginning, but with these situations, the fewer people encounter such problems, the less likely it is that we have encountered something previously and have a direct and specific solution to hand. As explained previously, we can't restore mods at this point in time, so I worked with the support team to come up with an alternative, which was to give you the Legendaries that carry the mods.

Personally, I also need to prioritize my time to deal with issues that affect the greatest amount of players across the board. These wipes are an important issue, but compared to the overall player count, they are still happening very rarely.

Our teams are also already investigating the matter and have been for some time, but without a clear trigger, it is very difficult to replicate the issue on our side. If the issue were more widespread, we could identify a pattern much quicker and thus fix it. For now, given the low volume of people encountering it, information is very scarce.

I'll see if I can include this issue into our dev updates post in future, but the dev updates have never been a conclusive list of all things we're working on. Furthermore, I have acknowledged this issue and asked affected players to contact support in every thread that I've come across.

Re the dev updates, I'll quote once more:

Note 1: This is not an exhaustive list of things being worked upon.

Note 2: “Investigated” means that we have been able to successfully reproduce an issue on our dev environment and are currently looking at the root causes of said issue. If we have not yet been able to reproduce a specific issue, it may not be listed here, but that doesn’t mean we’re unaware of it.

The point I'm making is this:

• Me not responding to a specific person =/= ignoring or not acknowledging an issue

Please do keep tagging me if you do run into issues, I will always try to help, but If I'm dealing with a lot of tags from multiple people at once, there are no guarantees that I'll be able to work through all of them.