EDIT 15.04.21 - A patch to prevent further inventory wipes has just been released. More information here.

In order to prevent confusion, this gather thread will now be locked. A new info gathering sub-thread for fresh edge case reports has been setup on the new thread.

If you encounter the issue, please provide all requested details (see below), particularly the date, timestamp and timezone information.

^{NEWS UPDATE 13.04.24}

^{Testing on our upcoming patch to address the inventory wipe issue is progressing well, so far.}

^{Addressing this situation remains our highest priority and we hope to share more news soon.}

^{We are also continuing to look into all available avenues for restoring as much lost gear as possible to those who experienced an inventory wipe.}

^{Also on our list to fix is the “Couldn’t Connect to Server” error message some players are experiencing when they log in and play as affected characters.}

^{Once our restoration process has been completed these characters should be able to once more play as normal.}

^{NEWS UPDATE 12.04.24}

^{Since our last update, we have continued to monitor and implement preventative measures against inventory wipes.}

^{These server-side changes have helped reduce occurrences since Saturday.}

^{We are currently testing a new game-side patch to fix the issue and will provide you with an update as soon as we can.}

^{NEWS UPDATE: 11.04.21 - 9pm BST / 4pm ET / 1pm PT}

^{We have deployed additional server changes to prevent this issue from occurring and we believe the occurrence should now drastically reduce, but we are keeping a close eye on further reports.}

^{For now, please ONLY leave a top-level reply report in this thread if you encountered the Inventory wipe AFTER 11.04.21 - 9pm BST / 4pm ET / 1pm PT}

^{NEWS UPDATE: 11.04.21 - 16pm BST / 11am ET / 8am PT}

^{Earlier today we applied additional preventative measures on to our servers to guard against any Inventory Wipes.}

^{Should you encounter an inventory wipe after 9am UTC / 6am ET / 3am PT, please report it on this thread as a} **^{topline response}**^{, so that we can filter by "new" to see if any reports come in after our changes.}

^{Thank you to everyone who provided such valuable information so far, your help is truly appreciated!}

NOTE:

• A potential prevention method to safeguard yourself if you run into this issue:
  • The moment you notice that your gear has disappeared, immediately force close the game, then reboot it.

Hello everyone,

As just noted on Twitter we want to reassure you that resolving the inventory wipe is our top priority and will remain so until fixed.

The moment we make a breakthrough we will immediately update you all.

As a reminder, we are still aiming to restore progression - details here.

We started looking into this issue immediately yesterday and have continued to do so today. Yesterday I started gathering extra data in Steam from affected users in order to help us find a pattern to this particular bug.

We're seeing many of these reports appear to be specifically related to starting a multiplayer session from the Expeditions Outrider camp. If you're concerned that this issue may happen to you we recommend avoiding this setup for the time being as this greatly reduces the likelihood of the issue occurring.

However, we're continuing to dig deeper into this issue, so any further details that you can provide if you've been affected will help us better understand this problem.

Here's the info that will be helpful to our teams in trying to reproduce this issue consistently.

• What platform are you on?
  • Steam / Epic / PlayStation 4 or 5 / Xbox One or Xbox Series X or S / Stadia
• What exactly happened?
  • Step by Step, the more detail the better:
• What day/date did this happen?
• When did this happen?
  • Time of day and timezone would be ideal. (Time in UTC would be ideal)
• What was the affected Character name?
• What was the affected Character class?
• What section of the game did this appear in?
• If Expeditions, was this in the expeditions camp?
• Were you playing Multiplayer?
• Random matchmaking or with friends?
• Was your connectivity setting:
  • Open / Friends Only / Closed
• Was Crossplay enabled?
• Did you play the Outriders Demo?

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