Update 06 May 2021

Inventory Restoration for Group B characters is now underway and will complete over the next day or so.

As a reminder, here is what you can expect to happen:

• Group B Restoration:
  • Up to 20 legendary items that were in your inventory.
    • Please see the further details section* for more info here.

• Who will benefit from this Restoration?
  • Players in both Group B and C who "lost" a legendary item up until 20 April 2021.
    • Group B are characters that lost gear but were still playable. Players may have continued playing on these characters since the wipe.
    • Group C are essentially all other players in the Outriders gaming population who did not encounter an inventory wipe.

IMPORTANT REMINDER: As we are unable to conclusively distinguish Group B from Group C players, both Group B and Group C will benefit from the Restoration. Therefore, even if you did NOT encounter an inventory wipe, you may well receive up to 20 God Rolled Legendary Items that you may have previously lost to a bug or sold to a vendor (Dismantled items will not be restored as our analytics are able to conclusively prove that they were not lost to the bug).

The above explains where the additional God Rolled Legendary Items come from that you may find in your inventory following our restoration process today. These items can be freely sold, scrapped or used.

Please review our Further Details post to better understand the details of this second restoration step.

Original Post From 05 May 2021 Below

Hello everyone,

Character and Inventory Restoration for Group A characters is now underway.

Group A characters are those characters who encountered a wipe and are no longer able to login at this point in time (Encounter a "Couldn't Connect to Server" error).

Please check your affected characters throughout the day also making sure to log out and in again if you are in game at the time. If your character has not yet been restored, please be patient a little while longer as it may take a little time for the process to propagate across all affected characters.

As a reminder, here is what you can expect to happen:

• Group A Restoration:
  • All items, regardless of rarity, that were equipped at the time of your inventory wipe will be restored.
  • All legendary items that were in your inventory.
  • For non-Legendary items: 20 previously acquired items that were in your inventory, with first prioritization based on rarity (descending from Epic rarity) and second prioritization based on date acquired.
  • All fully completed Accolades will be restored if you previously reached the final tier of said Accolade.
    • Interim tiers and progress towards any tier of an Accolade cannot be recovered.

Please keep in mind that we may not able to restore every single lost item with 100% accuracy, but we are doing our best to make sure the most valuable items are accounted for.

If your inventory is already full, restored items will be held server side until there is space in your inventory and you have logged out and back in again.

Once we are happy with Group A restorations, we will trigger restorations for Group B. Group B players are those players who lost items but were able to continue playing.

For further details and group A/B explanations, please refer to this post.

Please note that if you are part of this Group A restoration, your non-affected characters may receive up to 20 Legendary items that they previously sold back in their inventory. These items will be god-rolled. These items can be freely sold, scrapped or used.

Finally, we would like to thank you for patience and support while we worked hard to bring this restoration about. While it has taken longer than initially anticipated or planned, we never once wavered from our commitment to support those players who were affected.

We will soon be turning our attention to the community appreciation packs that were previously announced. We are also currently gathering info on the damage mitigation issue here and are furthermore continuing to investigate reported multiplayer connection issues.

Helpful links:

• Outriders Status Page: http://status.outriders.net/
• Square Enix support team: sqex.to/support
• Outriders Discord: Discord.gg/Outriders
• Outriders Reddit Mega Threads Collection
• Outriders FAQ Reddit Thread
• Outriders General FAQ
• Outriders Demo

External link →