about 3 years ago - /u/thearcan - Direct link

EDIT 15.04.21 - A patch to prevent further inventory wipes has just been released. More information here.

In order to prevent confusion, this gather thread will now be locked. A new info gathering sub-thread for fresh edge case reports has been setup on the new thread.

If you encounter the issue, please provide all requested details (see below), particularly the date, timestamp and timezone information.

NEWS UPDATE 13.04.24

Testing on our upcoming patch to address the inventory wipe issue is progressing well, so far.

Addressing this situation remains our highest priority and we hope to share more news soon.

We are also continuing to look into all available avenues for restoring as much lost gear as possible to those who experienced an inventory wipe.

Also on our list to fix is the “Couldn’t Connect to Server” error message some players are experiencing when they log in and play as affected characters.

Once our restoration process has been completed these characters should be able to once more play as normal.

NEWS UPDATE 12.04.24

Since our last update, we have continued to monitor and implement preventative measures against inventory wipes.

These server-side changes have helped reduce occurrences since Saturday.

We are currently testing a new game-side patch to fix the issue and will provide you with an update as soon as we can.

NEWS UPDATE: 11.04.21 - 9pm BST / 4pm ET / 1pm PT

We have deployed additional server changes to prevent this issue from occurring and we believe the occurrence should now drastically reduce, but we are keeping a close eye on further reports.

For now, please ONLY leave a top-level reply report in this thread if you encountered the Inventory wipe AFTER 11.04.21 - 9pm BST / 4pm ET / 1pm PT

NEWS UPDATE: 11.04.21 - 16pm BST / 11am ET / 8am PT

Earlier today we applied additional preventative measures on to our servers to guard against any Inventory Wipes.

Should you encounter an inventory wipe after 9am UTC / 6am ET / 3am PT, please report it on this thread as a **topline response**, so that we can filter by "new" to see if any reports come in after our changes.

Thank you to everyone who provided such valuable information so far, your help is truly appreciated!

NOTE:

  • A potential prevention method to safeguard yourself if you run into this issue:
    • The moment you notice that your gear has disappeared, immediately force close the game, then reboot it.

Hello everyone,

As just noted on Twitter we want to reassure you that resolving the inventory wipe is our top priority and will remain so until fixed.

The moment we make a breakthrough we will immediately update you all.

As a reminder, we are still aiming to restore progression - details here.

We started looking into this issue immediately yesterday and have continued to do so today. Yesterday I started gathering extra data in Steam from affected users in order to help us find a pattern to this particular bug.

We're seeing many of these reports appear to be specifically related to starting a multiplayer session from the Expeditions Outrider camp. If you're concerned that this issue may happen to you we recommend avoiding this setup for the time being as this greatly reduces the likelihood of the issue occurring.

However, we're continuing to dig deeper into this issue, so any further details that you can provide if you've been affected will help us better understand this problem.

Here's the info that will be helpful to our teams in trying to reproduce this issue consistently.

  • What platform are you on?
    • Steam / Epic / PlayStation 4 or 5 / Xbox One or Xbox Series X or S / Stadia
  • What exactly happened?
    • Step by Step, the more detail the better:
  • What day/date did this happen?
  • When did this happen?
    • Time of day and timezone would be ideal. (Time in UTC would be ideal)
  • What was the affected Character name?
  • What was the affected Character class?
  • What section of the game did this appear in?
  • If Expeditions, was this in the expeditions camp?
  • Were you playing Multiplayer?
  • Random matchmaking or with friends?
  • Was your connectivity setting:
    • Open / Friends Only / Closed
  • Was Crossplay enabled?
  • Did you play the Outriders Demo?
External link →
about 3 years ago - /u/thearcan - Direct link

Originally posted by escorpion8888

Is this affecting single player also? I haven't played in the last 2 days because I value my items

Single player appears to be at a lower risk than multiplayer, but it does not appear to be immune. The idea behind this thread is to continue to shed more light on this situation.

about 3 years ago - /u/thearcan - Direct link

Originally posted by darksailent1

Might need to add if the lobby was Open/Friends Only/Closed.

Thanks for pointing this out, have added it.

about 3 years ago - /u/thearcan - Direct link

Originally posted by exturkconner

2pm EST. Was in an expedition. Lost connection to host. When I returned to lobby my primary rifle was gone.

Was a Dev class. Was random. Crossplay was off at the time. I did play the Demo. Charcters name is Conner.

Was it just your primary rifle? Everything else remained intact?

about 3 years ago - /u/thearcan - Direct link

Originally posted by Fallendeity1

So for clarity, it's safe to do multiplayer as long as you don't do so from the outriders camp?

The outriders camp appears to have a higher rate of this issue occurring, but I don't believe it's the only instance where it can occur.

about 3 years ago - /u/thearcan - Direct link

Originally posted by ZoulsGaming

Sorry i had a pseudo wipe and im not sure it helps, i spent something like 30 seconds joining a random lobby and came in with no gear, everything wiped, and then 15 seconds later all my gear got restored as it was. So i didnt lose anything but assuming it autosaved at that point in time i would be ass naked atm.

It was random join, with crossplay on, in the evening of EU.

Thanks for the info - that sounds like what should happen if there is a blip with the database being momentarily unavailable (e.g. the gear reappears). I don't believe it's related to this particular wipe issue we're seeing today, but any and all information is nonetheless helpful, so thank you!

about 3 years ago - /u/thearcan - Direct link

Originally posted by 76Gamer-Guy

So if I log on now, my entire inventory is gone including weapons and armor I have equipped?

No - there is only a risk of encountering a bug that would trigger the wipe. It is not guaranteed and it is not happening to everyone or consistently, which is what makes this difficult to identify and reproduce on our side.

about 3 years ago - /u/thearcan - Direct link

Originally posted by ShadeyX360A

If I could make a suggestion regarding the info?

I would add in there which platform the users are playing from. I believe all platforms are being affected by this issue, but if a data pull is requested you can sort the data by platform and see which platforms are more heavily affected.

Cheers!

Good point thank you - I still had my Steam analysis brain on.

about 3 years ago - /u/thearcan - Direct link

Originally posted by malidorian

Friends and I created alt's to try and recreate the bug to better try to avoid it, we successfully recreated the bug 4 times over 20 attempts. Friend also experienced the bug half way through the game leveling our mains.

Steps we took to recreate the bug:

  1. Alt's created and skipped through prologue to get gear faster.
  2. Joined on each other in rift town.
  3. Proceeded to start side-mission to save Shop Girl.
  4. At sign of auto save both non host players force a disconnect in our case alt-f4ing or force closing the application through task manager.
  5. Reconnect to host. (After this point if the player loaded in without any gear visible/character invisible we had a 100% success rate of recreating the inventory bug.)
  6. As soon as loading in force close the game again.
  7. Sign back in check gear.

We never successfully recreated the bug if the disconnected player loaded in and had their gear equipped or wasn't invisible. We also waited twice when the character didn't have gear or was invisible, for the gear to reappear or the player character to become visible when we did this and force closed after we never lost gear.

First time it happened on our mains it was day after launch when server issues were at their peak for the day. Everyone kept getting dc'd mid mission and had to keep rejoining each other we were in the quarry a friend reconnected and was visually gearless except weapons although all their gear was in inventory. Soon after this I crashed during a fight before their gear visually came back disconnecting both of them. The friend that lost their stuff exclaimed that their character was naked on the log in screen now and when we logged back in and he rejoined all of his gear was gone.

Testing we did yesterday. First encounter was day after launch.

Don't remember exact time we were attempting it and it stretched a bit waiting for everyone to reload and load but it was in the afternoon. First encounter was mid afternoon as well

Characters were pyromancer/trickster/technomancer names were key smashes since we didn't intend to keep them and this was before we knew you guys were doing a bug hunt for it. We just wanted to understand the causes of the bug better to avoid it, unfortunately the characters have been deleted or I would get you exact names. For first encounter affected Character was a technomancer don't want to share my friends character name for his privacy's sake but if you DM me I will send it to you.

Shop Girl saving mission against mad dogs in Rift Town. Quarry for our first encounter.

Both times we played multiplayer and were a full group of three friends.

Connectivity was friends only during testing didn't want a random to join and have their gear wiped on accident. First encounter was open we didn't know the setting existed then.

Crossplay off both times.

All three of us played the Demo.

I hope this helps we are really enjoying your game and the core bones are very very fun, but understandably this has made us hesitant to keep playing our mains it almost feels like a time bomb with how often crashes can happen. I hope this hasn't dampened the dev teams spirits too much, and you all are holding up well. We are excited for news of a resolution so we can get back to grinding expeditions and testing builds! Good luck!

EDIT: Oh I should add we were on PC/Steam all of us.

Thank you very much for all the help you and your friends have put into trying to help us understand this - Hearing even semi-reliable reproduction steps can and will help greatly in us being able to reproduce this issue!

about 3 years ago - /u/thearcan - Direct link

Originally posted by creampies4all

Full inventory wipe, was in a match made group running expeditions, Xbox x was kicked, can't access servers at all. Between 6 8 est yesterday lvl 30 trickster I did play the demo

What exact time did this occur please? Was this in the last 20 minutes?

about 3 years ago - /u/thearcan - Direct link

Originally posted by buckcappa

Just lost it all, including everything I had in my stash. Level 30 Dav, on Xbox. This sucks bad. All my legendary, with good stacks

What exact time did this occur please? Was this in the last 20 minutes?

about 3 years ago - /u/thearcan - Direct link

Originally posted by Meehle_

jsut logged in, chose my main char and got a "cant connect to the server" somthing like 2 secs later, but i did loose my weapons and armor and when ever i try to load my char the same happens, my other chars are completly fine.

What exact time did this occur please? Was this in the last 20 minutes?

about 3 years ago - /u/thearcan - Direct link

Originally posted by Confusion-Fluid

Just lost everything on my technomancer... Got kicked out of the game aswell, and cant get back in . Was on ps5 joining a random expedition.

Open setting, cross play off... And I did play demo

What exact time did this occur please? Was this in the last 40 minutes?

about 3 years ago - /u/thearcan - Direct link

Originally posted by Confusion-Fluid

20-30 min ago. Havent been able to logg back on since. Unplugged Ps5... But nothing

Thank you for the info - could you DM me you PSN ID?