about 3 years ago - /u/thearcan - Direct link

Hello Everyone,

We have just released a patch on Steam, Epic, Xbox and PlayStation platforms that addresses the bug that has, since the previous update, been causing the inventories of certain players to be wiped.

If your inventory has been impacted, please note that our efforts to restore your items are a separate process from today’s released patch. Restoring the inventory of affected players is still our highest priority, while today’s patch is intended to prevent the issue from continuing to occur. The restoration process is run via our server database and does not require a patch to be implemented. We will have news of this very soon.

IMPORTANT:

  • With this new patch, some players may occasionally encounter multiplayer connectivity issues followed by inventory items being momentarily invisible. This is a known and only temporary behaviour that is part of our three-step inventory safeguarding measures.
    • Restarting your game or waiting a few minutes and then restarting your game should make your items appear again.
  • We aim to address the occurrence of these edge cases in a future patch.
  • If you do encounter a wipe that occurs after installing the patch and is not resolved following a game restart, please immediately report this in this Edge Case sub-thread.

While we are confident that the patch will prevent inventory wipes in future, we do want to use the weekend to continue monitoring the situation and ensure that no more players are encountering any related issues before we move onto the restoration process.

As soon as we are satisfied by the patch’s effectiveness, we will share extra details including timelines of our upcoming Inventory Restoration process.

While our teams have mainly focused on preventing any further inventory wipes, we have also continued to look at ways of improving our restoration process. We will update you with these final details as soon as we have tested it and confirmed what is possible.

For any affected characters currently encountering a “Couldn’t Connect to Server”: these characters will have their inventories returned and they will become fully playable again as soon as our restoration process has completed.

Please keep an eye out for our upcoming announcements regarding restoration and other Outriders related news updates.

External link →
about 3 years ago - /u/thearcan - Direct link

Inventory Wipe Edge Case Reporting Sub-Thread:

Follow up Edit:

POSTING IN THIS THREAD IS NOT REQUIRED FOR YOU TO HAVE YOUR ITEMS RESTORED.

PLEASE ONLY RESPOND TO THIS THREAD, FILLING OUT THE BELOW QUESTIONNAIRE IF YOU ENCOUNTERED A WIPE AFTER INSTALLING THE PATCH RELEASED ON 15.04.2021

PREVIOUS INVENTORY WIPES DO NOT NEED TO BE REPORTED.

If your inventory has been impacted, please note that our efforts to restore your items are a separate process from today’s released patch. Restoring the inventory of affected players is still our highest priority, while today’s patch is intended to prevent the issue from continuing to occur. The restoration process is run via our server database and does not require a patch to be implemented. We will have news of this very soon.

IMPORTANT:

  • Some players may occasionally encounter multiplayer connectivity issues followed by items being momentarily invisible. This is a known and only temporary behaviour that is part of our inventory safeguarding measures. This will be addressed in future.
    • Restarting your game or waiting a few minutes and then restarting your game should make your items appear again.
  • If you do encounter a wipe that occurs after installing the patch and your inventory is not restored following a game restart, please immediately report this as a reply here, making sure to include the answers to the following questions:
  • Have you installed the latest patch (15 April 2021)?
  • Have you waited up to 5 minutes for your inventory to reappear?
  • Have you restarted your game and your inventory still has not reappeared?
  • What platform are you on?
    • Steam / Epic / PlayStation 4 or 5 / Xbox One or Xbox Series X or S / Stadia
  • What exactly happened?
    • Step by Step, the more detail the better:
  • What day/date did this happen?
  • As precisely as possible, when did this happen?
    • Time of day and timezone. (Time in UTC would be best)
  • What was the affected Character’s name?
  • What was the affected Character’s class?
  • How many play-hours did this character have by itself?
  • If encountered during Expeditions, was this issue observed in the Outriders camp?
  • Were you playing in or trying to connect to a Multiplayer game?
  • Were you random matchmaking or with friends?
  • What was your connectivity setting:
    • Open / Friends Only / Closed
  • Was Cross-play enabled?
  • Did you play the Outriders Demo?
about 3 years ago - /u/thearcan - Direct link

Originally posted by PizzaurusRex

"how many play hours did this character have?"

How can I check this without making a guess?

A rough guess is fine - Its mainly to determine whether the character has been played lots and lots and lots or if it's a new character.

about 3 years ago - /u/thearcan - Direct link

Originally posted by justsic

Do you have an eta when the inventory and char will be restored?

The ETA depends on a chain of events from now, which is why its not possible to provide it today.

First we want to ensure that the patch is working as intended - If that's all good, we then import the final analytics data that is required for the restoration - given the size of the database, this can take some time. Then we'll ensure that our tests with that data are also successful and are restoring everything we've intended to.

With those things in place, we will be able to provide the ETA on the restoration - we are of course working to an ASAP timeline as we want you to get back in there without delay.

We'll have news about next steps early next week if all goes well.

about 3 years ago - /u/thearcan - Direct link

Originally posted by lzzOverLORD

Any info on the free legendary for the server problems ?

We're focusing first on restoration of inventories and will look at this afterwards to ensure that the restorations go smoothly.

about 3 years ago - /u/thearcan - Direct link

Originally posted by Dannun

Have you installed the latest patch (15 April 2021)? Yes

Have you waited up to 5 minutes for your inventory to reappear? Yes

Have you restarted your game and your inventory still has not reappeared? Yes

What platform are you on? Steam

What exactly happened? Step by Step, the more detail the better: We got wiped during the quest: Defend the entrance to the Grand Obelisk. I saw my friends where playing but my body was still dead. Needed to reboot te game.

What day/date did this happen? 15-4-2021

As precisely as possible, when did this happen?Time of day and timezone. (Time in UTC would be best) around 15:30 UCT

What was the affected Character’s name? Dannun

What was the affected Character’s class? Technomancer

How many play-hours did this character have by itself? 38.4 Hours

If encountered during Expeditions, was this issue observed in the Outriders camp? No

Were you playing in or trying to connect to a Multiplayer game? Was playing

Were you random matchmaking or with friends? With Friends

What was your connectivity setting: Open

Was Cross-play enabled? Yes

Did you play the Outriders Demo? No

Thanks for the report - just to check, as the the patch was released at 15:15 UTC.

Did you install the patch, get into the game and encounter this issue all within those 15 minutes (as you reported this happening at 15:30 UTC)

Or did the issue occur a short while before the patch was released?

about 3 years ago - /u/thearcan - Direct link

Originally posted by That_Azn_Guy

  • Have you installed the latest patch (15 April 2021)? Yes.
  • Have you waited up to 5 minutes for your inventory to reappear? I load up and get booted after a second.
  • Have you restarted your game and your inventory still has not reappeared? Yes
  • What platform are you on? PC
    • Steam / Epic / PlayStation 4 or 5 / Xbox One or Xbox Series X or S / Stadia Steam
  • What exactly happened? Immediately got sent to home screen.
    • Step by Step, the more detail the better: I selected my Devastator. He had no armor or weapons in the preview screen. I loaded him up and within a second of the game starting I got an error message of "could not connect to server".
  • What day/date did this happen? 4/11 & 4/15
  • As precisely as possible, when did this happen? 5:20 AM & 3:45 PM
    • Time of day and timezone. (Time in UTC would be best) 1:20 am Eastern and 11:45 am (5:20 AM & 3:45 PM UTC)
  • What was the affected Character’s name? Kyro
  • What was the affected Character’s class? Devastator
  • How many play-hours did this character have by itself? 37 hours
  • If encountered during Expeditions, was this issue observed in the Outriders camp? N/A
  • Were you playing in or trying to connect to a Multiplayer game? Multiplayer
  • Were you random matchmaking or with friends? With two friends
  • What was your connectivity setting:
    • Open / Friends Only / Closed Open
  • Was Cross-play enabled? Yes
  • Did you play the Outriders Demo? Yes

This report occurred before the patch was released. We are currently only looking for reports that occurred after the patch was installed.

about 3 years ago - /u/thearcan - Direct link

Originally posted by Correct_Broccoli_173

Have you installed the latest patch (15 April 2021)? - Yes

Have you waited up to 5 minutes for your inventory to reappear? - Yes

Have you restarted your game and your inventory still has not reappeared? - Yes

What platform are you on? Steam

What exactly happened? Step by Step, the more detail the better:

Game crashed this morning (4/15/21) after joining a friend to help him do a bounty in Campaign

What day/date did this happen?

04/15/21

As precisely as possible, when did this happen? Time of day and timezone. (Time in UTC would be best)

1:40 PM UTC

What was the affected Character’s name?

LrdShaxx

What was the affected Character’s class?

Devastator

How many play-hours did this character have by itself?

100 plus

If encountered during Expeditions, was this issue observed in the Outriders camp?

Not during an expedition

Were you playing in or trying to connect to a Multiplayer game?

Trying to connect to Multiplayer (Friend)

Were you random matchmaking or with friends?

Friend

What was your connectivity setting:Open / Friends Only / Closed

Closed

Was Cross-play enabled?

No

Did you play the Outriders Demo?

Yes (107 hrs in game, not including Demo)

This report occurred before the patch was released. We are currently only looking for reports that occurred after the patch was installed.

about 3 years ago - /u/thearcan - Direct link

Originally posted by Kokapellie

Have you installed the latest patch (15 April 2021)? Yes ,but after the whipe happened as it happed while playing this morning

Have you waited up to 5 minutes for your inventory to reappear? Yes

Have you restarted your game and your inventory still has not reappeared? Yes

What platform are you on?Steam / Epic / PlayStation 4 or 5 / Xbox One or Xbox Series X or S / Stadia Xbox Series X

What exactly happened? Step by Step, the more detail the better: Was in a group doing an expedition and failed on the last boss. leader hit the retry and once we opened the loot box i crashed and yes i saw my last (3rd) legendary armor drop and bam game completely crashed. Tried to log back in an my char was naked. Once back in game with in 10 sec i would get Server communication error. i can log into other chars but not the one that is naked.

What day/date did this happen? 4/15/21

As precisely as possible, when did this happen?Time of day and timezone. (Time in UTC would be best) 7 am PT

What was the affected Character’s name? Raziya

What was the affected Character’s class? Technomancer

How many play-hours did this character have by itself? to many

If encountered during Expeditions, was this issue observed in the Outriders camp? no in the expedition itself

Were you playing in or trying to connect to a Multiplayer game? Yes

Were you random matchmaking or with friends? Random

What was your connectivity setting:Open / Friends Only / Closed Open

Was Cross-play enabled? Yes

Did you play the Outriders Demo? Yes

This report occurred before the patch was released. We are currently only looking for reports that occurred after the patch was installed.

about 3 years ago - /u/thearcan - Direct link

Originally posted by anxdepocd

Are you folks taking the data from the users who submitted wipe responses on the previous thread? Thanks for your hard work and transparency.

The reports were super helpful in helping us compile a pattern of what was happening, but we are able to see everyone who was affected via our database analytics so we don't need to manually work through all those.

about 3 years ago - /u/thearcan - Direct link

Originally posted by Release-Next

So what about the Shadow Buffs and Nerfs u did Server Side a few days ago. PCF u think we didnt notice that the Monsters do more dmg and u rescale some skills / Cooldown?! without giving any Statement to us! We noticed Your Shadow Buffs/ Nerf´s so we want a Statemant about it! why u did this and what u did!!!!

We have done no shadow buffs or nerfs. Could you point me in the direction where such changes were conclusively proven?

about 3 years ago - /u/thearcan - Direct link

Originally posted by WF187

Any Balance changes of note in this patch?

Specifically I'm hoping for information on all those "underperforming" builds that just need a whole lot of gear underperforming even more now that the drop rates of gear have dropped to hell as a band-aid fix to exploits.

WT15 supposedly gives 425% Legendary drop chance, but content creators are documenting what I'm also experiencing; that outside of "guaranteed" drop chances, world drop/random chances are now abysmal.

(I'm sorry, u/thearcan. I know some people put you on Blast for sharing the Balance team's nerfs while the programmers started working on the inventory issue. I know it's kinda like "You're damned if ya do and you're damned if you don't".)

We haven't touched any balancing since the previous official notice last week.

I'm also compiling a big thread on balancing decisions, but that will be shared down the line when it won't distract from the current issue at hand.

about 3 years ago - /u/thearcan - Direct link

Originally posted by Kokapellie

Ok so where do i put my report then as this happen as you guys where patching Have you installed the latest patch (15 April 2021)? Yes ,but after the whipe happened as it happed while playing this morning

Have you waited up to 5 minutes for your inventory to reappear? Yes

Have you restarted your game and your inventory still has not reappeared? Yes

What platform are you on?Steam / Epic / PlayStation 4 or 5 / Xbox One or Xbox Series X or S / Stadia Xbox Series X

What exactly happened? Step by Step, the more detail the better: Was in a group doing an expedition and failed on the last boss. leader hit the retry and once we opened the loot box i crashed and yes i saw my last (3rd) legendary armor drop and bam game completely crashed. Tried to log back in an my char was naked. Once back in game with in 10 sec i would get Server communication error. i can log into other chars but not the one that is naked.

What day/date did this happen? 4/15/21

As precisely as possible, when did this happen?Time of day and timezone. (Time in UTC would be best) 7 am PT

What was the affected Character’s name? Raziya

What was the affected Character’s class? Technomancer

How many play-hours did this character have by itself? to many

If encountered during Expeditions, was this issue observed in the Outriders camp? no in the expedition itself

Were you playing in or trying to connect to a Multiplayer game? Yes

Were you random matchmaking or with friends? Random

What was your connectivity setting:Open / Friends Only / Closed Open

Was Cross-play enabled? Yes

Did you play the Outriders Demo? Yes

There is no need to report anything if the wipe occurred before the patch was installed.

about 3 years ago - /u/thearcan - Direct link

Originally posted by XxPsycho890xX

I wrote 2 days ago I have the inventory bug that made some of the legendary weapons of the epic gloves disappear and in the primary slot I can no longer equip any weapons

Platform:XBOX SERIES S

Have you installed the latest patch (15 April 2021)?yes

Have you waited up to 5 minutes for you inventory to reappear? Yes

Have you restarted your game and your inventory still has not reappeared? Yes

What exactly happened? i opened the game i started the game with my character and when i went to the inventory my weapon in the primary slot was disappearing along with gloves then i lost some legendary weapon and more if i try to put a weapon in the primary slot does not put it

What day/date did this happen? 12 april 16:00pm utc

What was the affect character’s name? Amy

What was the affected character’s class? Trickster lvl 30

If encountered during expeditions, was this issue observed in the outriders camp? Yes

Were you playing in or trying to connect to a multiplayer game? Yes

Where you random matchmaking or with friends? Yes

What was your connectivity setting Friends Only

Was cross-play enabled? Yes

Did you play the outriders demo? Yes

We are currently only looking for reports that occurred after the patch was installed.

Restoring (previous) wipes will still take place at a later date.

about 3 years ago - /u/thearcan - Direct link

Originally posted by Vorsehung

u/thearcan This is actually a pretty valid concern- if someone did have a full stash wiped and now they have new items in the stash, how will the dev team address this? No need to reply to this comment, but the team should have a think about it if they haven't already.

Apologies for the presumptuous arm-chair-developing, just hoping the restore will go smoothly +1.

No worries - we've already accounted for this scenario and will explain in full when we share full details.

about 3 years ago - /u/thearcan - Direct link

Originally posted by ChaosprimeZ

Critical Analysis mod received a 50% reduction from 30% to 15% is one example that is commonly posted about.

Thanks, I'll take a look at this and double check with the design team to ensure that I didnt miss it off the patch notes. Was this noticed immediately after the balancing changes or did people encounter it later on?

Edit: Having just checked with the design team, I am indeed confirming that this change was made and was intentional. It was left out of the balancing notes by mistake, which I will take responsibility for. Hiding that change was not intentional, so I do apologize for the confusion.

I've gone back and added it to the notes now.

about 3 years ago - /u/thearcan - Direct link

Originally posted by LarsM38

  • Have you installed the latest patch (15 April 2021)? Yes
  • Have you waited up to 5 minutes for your inventory to reappear? Yes
  • Have you restarted your game and your inventory still has not reappeared? Yes
  • What platform are you on? Steam
  • What exactly happened? I was playing before the patch with my Main-Charakter and there was no issue. After the new patch I was playing with my 2nd Charakter Ragnarock to play with a friend. After we finished some missions we got back to the Camp and i was looking in the stash. I think i got 5 or 6 Legendaries and some other weapons stored (One was a Iceberg lv.9 from the Demo). Now there is only one remaining. These and some other weapons in the stash are the only things which are missing (maybe some are also missing in the Charakters inventory but i dont know). The missing legos i can remember are: 2x Iceberg, Blightbearer, Pain and Agony,...
  • What day/date did this happen? 15.04.2021
  • As precisely as possible, when did this happen? UTC 23:00 (Germany)
  • What was the affected Character’s name? Nebula, but found out something was missing in the stash with the Charakter Ragnarock
  • What was the affected Character’s class? Technomancer
  • How many play-hours did this character have by itself? 35-40 hours
  • If encountered during Expeditions, was this issue observed in the Outriders camp? No
  • Were you playing in or trying to connect to a Multiplayer game? Yes
  • Were you random matchmaking or with friends? with friends
  • What was your connectivity setting: Closed
  • Was Cross-play enabled? No
  • Did you play the Outriders Demo? Yes

Dont know if this is important but my Charakter wasn´t wiped (he wasn´t naked and I could connect to the game). I only lost things in the stash. It doesn´t matter if I get my weapons back. I only report to support.

Thank you very much for the report and the extensive details! Could you please confirm your Steam username? A link to your profile is fine - feel free to DM it to me if you'd prefer not to post it publicly.

about 3 years ago - /u/thearcan - Direct link

Originally posted by ForThis_Post_Only

  • Have you installed the latest patch (15 April 2021)? Yes
  • Have you waited up to 5 minutes for your inventory to reappear? Stopped to eat for an hour and came back, so yes
  • Have you restarted your game and your inventory still has not reappeared? Yes
  • What platform are you on? Xbox One
  • What exactly happened? Was playing expeditions solo with an open lobby. Roughly 4-5 players jumped in and out, although one player stuck around for multiple maps. On a T13 Drought Palace run, I received a lvl 48 Ronin's Amigasa head piece with Anomaly power, status power and cooldown reduction attributes. I equipped this in camp after the run, but when we loaded into the next map (T13 Archways of Enoch), my character was wearing a random rare head piece and the brand new legendary was just gone.
  • What day/date did this happen? Thursday 4/15/21
  • As precisely as possible, when did this happen? Around 3PM EST
  • What was the affected Character’s name? Tolka
  • What was the affected Character’s class? Devastator
  • How many play-hours did this character have by itself? 4 days 10 hours
  • If encountered during Expeditions, was this issue observed in the Outriders camp? No, only when I loaded into a map
  • Were you playing in or trying to connect to a Multiplayer game? Yes, it was my game in an open lobby with other players. Only one other at the time.
  • Were you random matchmaking or with friends? Random matchmaking into my game
  • What was your connectivity setting: Open
  • Was Cross-play enabled? Yes
  • Did you play the Outriders Demo? Yes, although on PS4

Thank you very much for the report and the extensive details! Could you please confirm your Xbox username? Feel free to DM it to me if you'd prefer not to post it publicly.

about 3 years ago - /u/thearcan - Direct link

Originally posted by Overactive_Sloth

  • Have you installed the latest patch (15 April 2021)? Yes
  • Have you waited up to 5 minutes for your inventory to reappear? Yes
  • Have you restarted your game and your inventory still has not reappeared? Yes
  • What platform are you on? PC Steam
  • What exactly happened?So earlier today (15/04/2021, after the update), I'd bought and modded a legendary Robe of the Borealis Monarch just how I wanted it. After several normal successful expeditions I had an hour break where I was afk, left the game running in camp, the next time I loaded into an expedition my chest piece was visually gone, I thought it was a visual glitch so kept playing, but no, after dying 19 seconds into a game and retrying a couple times, it turns out the chest piece is just gone. So I went back to camp to see what's going on.It wasn't in my backpack, not in my stash, nor on my toon, just gone, now I'm squishy as hell and have nothing decent to replace it. I can't even repurchase it from the shop because it's a one time purchase...There was no crash, I was afk for an hour or so if its at all relevant, that was the only out of the ordinary thing that happened.Please help.
  • What day/date did this happen? ( Thursday, 15 April 2021 15/04/2021, after the update),
  • As precisely as possible, when did this happen? It dissappeared around 21:40pm UTC
  • Time of day and timezone. (Time in UTC would be best)
  • What was the affected Character’s name? Scott
  • What was the affected Character’s class? Technomancer
  • How many play-hours did this character have by itself? 39 ish, it's never happened before as far as I'm aware.
  • If encountered during Expeditions, was this issue observed in the Outriders camp? Yes first occured upon loading into an expedition, (Mountain Outpost Tier 10)
  • Were you playing in or trying to connect to a Multiplayer game? No
  • Were you random matchmaking or with friends? I was Solo
  • What was your connectivity setting:Closed
  • Was Cross-play enabled? Yes
  • Did you play the Outriders Demo? No

Thank you very much for the report and the extensive details! Could you please confirm your Steam username? A link to your profile is fine - feel free to DM it to me if you'd prefer not to post it publicly.

about 3 years ago - /u/thearcan - Direct link

Originally posted by Wastinho_RJ

Have you installed the latest patch (15 April 2021)? Yes

Have you waited up to 5 minutes for your inventory to reappear? Stopped to eat for an hour and came back, so yes

Have you restarted your game and your inventory still has not reappeared? Yes

What platform are you on? PS5

What exactly happened? freeze then my inventory gone and my char cant connect.

As precisely as possible, when did this happen? Around 10PM EST

What was the affected Character’s name? Wastinho

What was the affected Character’s class? Trickster

How many play-hours did this character have by itself? 5 days 10 hours

If encountered during Expeditions, was this issue observed in the Outriders camp? No, only when I loaded into a map

Were you playing in or trying to connect to a Multiplayer game? Yes, I was stopped for a long time and I was kicked by the team

Were you random matchmaking or with friends? with my friends

What was your connectivity setting: Open

Was Cross-play enabled? No

Did you play the Outriders Demo? No

What date did the original wipe occur on?

about 3 years ago - /u/thearcan - Direct link

Originally posted by TitanicTimmy1

  • Have you installed the latest patch (15 April 2021)? Yes.
  • Have you waited up to 5 minutes for your inventory to reappear? Yes.
  • Have you restarted your game and your inventory still has not reappeared? Yes.
  • What platform are you on? Xbox One.
    • Steam / Epic / PlayStation 4 or 5 / Xbox One or Xbox Series X or S / Stadia
  • What exactly happened? I logged into the game and selected my Trickster and loaded into the camp. Went to the multiplayer terminal and selected random join for expeditions. I loaded into an active mission saw my character with all my gear then the game suddenly faded to black and I was put back at the title screen. I went through the login procedure again and went to select my Trickster again but noticed I had nothing on. I waited a few mins for something to load and when nothing did I tried loading the character. When it loaded the character to the camp without any gear on it was immediately kicked from the game and sent to the Xbox home. Since then I have not been able to login to my trickster but was able to login to other characters I created.
    • Step by Step, the more detail the better:
  • What day/date did this happen? 04/15/2021
  • As precisely as possible, when did this happen? right around 9am EST.
    • Time of day and timezone. (Time in UTC would be best)
  • What was the affected Character’s name? Stormcrow.
  • What was the affected Character’s class? Trickster.
  • How many play-hours did this character have by itself? 200+ hours
  • If encountered during Expeditions, was this issue observed in the Outriders camp? No, happened after i loaded into another players expedition.
  • Were you playing in or trying to connect to a Multiplayer game? Yes.
  • Were you random matchmaking or with friends? Random matchmaking.
  • What was your connectivity setting: Open.
    • Open / Friends Only / Closed
  • Was Cross-play enabled? Yes.
  • Did you play the Outriders Demo? Yes.

What day/date did this happen? 04/15/2021

As precisely as possible, when did this happen? right around 9am EST.

This would place this wipe about 2 hours before the patch release.

about 3 years ago - /u/thearcan - Direct link

Originally posted by ramsabreesh

Have you installed the latest patch (15 April 2021)? Yes Have you waited up to 5 minutes for your inventory to reappear? Yes Have you restarted your game and your inventory still has not reappeared? Yes What platform are you on? Steam What exactly happened? Step by Step, the more detail the better: Me and my friends beat the last boss, during the cutscene game crashed, unable to login to my main says server error, my character just standing there nude, tried with my alt everything’s fine. What day/date did this happen? 15-4-2021 As precisely as possible, when did this happen?Time of day and timezone. (Time in UTC would be best) around 15:30 UCT What was the affected Character’s name? Hseerbas What was the affected Character’s class? devastator How many play-hours did this character have by itself? 45 Hours If encountered during Expeditions, was this issue observed in the Outriders camp? No Were you playing in or trying to connect to a Multiplayer game? Was playing Were you random matchmaking or with friends? With Friends What was your connectivity setting: Open Was Cross-play enabled? Yes Did you play the Outriders Demo? No

15-4-2021 As precisely as possible, when did this happen?
Time of day and timezone. (Time in UTC would be best) around 15:30 UCT

This would place this wipe an hour before the patch released.

about 3 years ago - /u/thearcan - Direct link

Originally posted by AlterionVineas195

PC STEAM

after i updated the game and restarted the game , my character was still visible , but i couldnt start any solo or co op session anymore.so whenever i started a session( solo or coop ) ( i tried every location ) the game DCs me , saying it failed to connect with the server.Its starts by choosing one of these options, my character spawns in , i walk 3 steps , disconnect error, back to title screen.Waited for 2 h , maybe it was a server related issue , still get DCs.

Affected Character name : Alterion

Status 15/04 right after patch until 20:33 MESZ

Playtime , around 80 h

this issue hits at every location i try to start

tried every connection setting open , friends only , closed

crossplay was active , then deactivted , no change

Yes i played the demo for several days

it seems like my character got wiped after patch , but still visible

Did the original wipe happen before the patch? Maybe even the last time the game was closed in order to download the patch?

about 3 years ago - /u/thearcan - Direct link

Originally posted by ObjectiveManner0

  1. Yes

  2. Yes it has been two hours

  3. I have restarted twice

  4. I play on ps4

  5. I was playing today and I noticed all my legendarys from my storage box were gone, this included a shotgun a sniper/dmr a helmet, a chest piece, and some legs. All of my pre Order stuff is gone too but that’s not too concerning , I have spent many hours getting legendarys, so the help would be appreciated!

  6. Thursday 4/15/2021

  7. About 1 pm mst

  8. RavenTheCursed

  9. Trickster

  10. 40-50 hours I think

  11. I believe it just occurs in the outrider camp but I traveled and the items are still gone

  12. I was in an open lobby but I’m not sure how many players went in and out before it happened

  13. Random matchmaking in my game

  14. Open

  15. No, cross play is too laggy for me

  16. Yes I did and it was on ps4

Thank you!!

Thank you very much for the report and the extensive details! Could you please confirm your PSN username? A link to your profile is fine - feel free to DM it to me if you'd prefer not to post it publicly.

about 3 years ago - /u/thearcan - Direct link

Originally posted by HallFirm

Latest patch is installed

Yes I waited 5 minutes

I restarted my game

Steam

I can sign in and select my character. When I get in game I can run around for 2 seconds and then I get the connection error. I can play as other characters but not my main character.

This happened today 5/15 at 4pm central time

The affected characters name is "Kobe"

Technomancer

11 hours

No, when I logged in today it wouldn't let me play at all and I noticed all my gear was missing from my character in the launch screen

I have tried both single and multiplayer and I get the same result

I wasn't ever able to stay in long enough to matchmake

Closed/Open

Crossplay was disabled

I did play the demo and then bought the game after liking it so much

Was the character okay after the patch for some time and then appeared to run into the error youre describing? Or did the error show up the first time you launched after the patch?

about 3 years ago - /u/thearcan - Direct link

Originally posted by Traditional-Loss221

Are you the latest patches (15 April 2021) has been installed? Yes

Did you wait 5 minutes for the inventory to reappear? yes

Did you restart the game, but the list still does not appear? yes

What platform are you on? PlayStation 4

What happened? No memory is wrong, it seems to be disconnected when entering other players

What date/date did it happen? April 15

When did it happen as precisely as possible? It seems to be afternoon

What is the name of the affected character? echk

What is the occupation of the affected character? Technology

If encountered during the expedition, is this problem observed in the Outriders camp? Yes

Are you playing a game or trying to connect to a multiplayer game? Yes You are a random match What are your connection settings: Friends only

Cross play enabled? do not remember

Have you played Outriders Demo? Yes in ps4

What timezone was this in? And were you able to play normally with the patch until this issue occurred?

about 3 years ago - /u/thearcan - Direct link

Originally posted by flitscs

Have you installed the latest patch (15 April 2021) - Yes

Have you waited up to 5 minutes for your inventory to reappear? - Yes

Have you restarted your game and your inventory still has not reappeared? - Yes

What platform are you on? - Steam

Step by Step, the more detail the better: - at the outriders camp, i tried to join a random team. while in the loading screen, it took a very long time to load up, like freezing up. after a few minutes the game took me back to te home screen with the message "can't connect to host". after that message, i saw my character with no gear on. not knowing to close the game, i tried to join the game on my own, party closed. i spawned in, but after seconds i get greeted with the message "can't connect to servers".

Time of day and timezone. (Time in UTC would be best) - 15/04/21 03:28:37 CEST

What was the affected Character’s name? - Dakarai

What was the affected Character’s class? - Technomancer

How many play-hours did this character have by itself? - 40 hours

If encountered during Expeditions, was this issue observed in the Outriders camp? - yes

Were you playing in or trying to connect to a Multiplayer game? - yes, by joining a random team

Were you random matchmaking or with friends? - random matchmaking

What was your connectivity setting: - friends only

Was Cross-play enabled? - yes

Did you play the Outriders Demo? - Yes

Time of day and timezone. (Time in UTC would be best)

15/04/21 03:28:37 CEST

This would place this wipe before the patch was released.

about 3 years ago - /u/thearcan - Direct link

Originally posted by [deleted]

[removed]

Thank you very much for the report and the extensive details! Could you please confirm your PS4 username? Feel free to DM it to me if you'd prefer not to post it publicly.

Edit: already replied to a duplicate of this.

about 3 years ago - /u/thearcan - Direct link

Originally posted by Creative_Example_998

Have you installed the latest patch (15 April 2021)? YES

Have you waited up to 5 minutes for your inventory to reappear? YES

Have you restarted your game and your inventory still has not reappeared? YES

What platform are you on? Steam

What exactly happened?Step by Step, the more detail the better: The game loads up my character screen shows me not wearing any body armor. I click continue game and the game loads. I enter the game for a few seconds and then the game says i "cannot connect to outriders server" and kicks me back to character lobby.

What day/date did this happen? 4/15/2021 10:00 pm

As precisely as possible, when did this happen?Time of day and timezone. (Time in UTC would be best) 10:00 pm central

What was the affected Character’s name? MatzoDish

What was the affected Character’s class? Technomancer

How many play-hours did this character have by itself? Around 15 hrs

If encountered during Expeditions, was this issue observed in the Outriders camp? Could not load into camp.

Were you playing in or trying to connect to a Multiplayer game? No

Were you random matchmaking or with friends? No

What was your connectivity setting: I tried all three and wont work

Was Cross-play enabled? I tried to join with it on and off and wont work

Did you play the Outriders Demo? No

What timezone is this? And did the original wipe occur before the patch? Were you ever able to play the game normally after patching?