@FITZMAGlC @HalfEatenTomato @kam182 Sorry to hear you were given a run-around. What was the ticket number when you contacted our Square Enix Support Team? We'll follow this up for you.
@art3m1sfyr3 Please also check your stash and your side-arm slots.
If you can't find it, our support team (http://sqex.to/support) will be able to help you locate it.