INVENTORY RESTORATION DETAILS

Last week’s patch continues to indicate widespread success and we are very happy to now share some more details regarding our intended restoration process

What Will Be Restored:

• Items granted will have the same attribute combinations but with God Roll values. This means that these items will be at least the same if not better quality than the originally lost items.
• Items will be granted at the character’s highest available equip level taking World Tiers and Challenge Tiers into consideration

We are currently dealing with three groups of characters, which for the sake of clarity we’ll refer to as follows:

• GROUP A – Unplayable characters with an invalid inventory
  • These characters lost gear and were no longer playable (“Couldn’t Connect to Server” error when logging in). Most affected players will be in this group.
• GROUP B - Characters that do not have an invalid Inventory but who have lost gear
  • These characters lost gear but were still playable. Players may have continued playing on these characters since the wipe. These cases are far more difficult to conclusively identify en-masse but are fewer in number.
• GROUP C - Players that do not have an invalid Inventory and who have not lost gear
  • These are essentially all other players in the Outriders gaming population who did not encounter an inventory wipe. This is important to note as we want to ensure that our restoration efforts do not inadvertently impact them as well.

IMPORTANT: We are unable to conclusively distinguish Group B from Group C players, which is why our approach to each group is a little different.

• Group A Restoration:
  • All items, regardless of rarity, that were equipped at the time of your inventory wipe will be restored.
    • Please see the further details section* for more info here.
  • All legendary items there were in your inventory.
    • Please see the further details section* for more info here.
  • For non-Legendary items: 20 previously acquired items that were in your inventory, with first prioritization based on rarity (descending from Epic rarity) and second prioritization based on date acquired.
    • Please see the further details section* for more info here.
  • All fully completed Accolades will be restored if you previously reached the final tier of said Accolade.
    • Interim tiers and progress towards any tier of an Accolade cannot be recovered.

• Group B Restoration:
  • Up to 20 legendary items there were in your inventory.
    • Please see the further details section* for more info here.
  • All fully completed Accolades will be restored.
    • Interim tiers and progress towards any tier of an Accolade cannot be recovered.

• Group C Restoration:
  • No restoration required.

When Will the Restoration be Run:

We had hoped to provide an exact date for this today, but we do need a bit more time to make sure that the process is running precisely as intended. When running operations of this scale on our database, we want to ensure that there are no instances where a restoration could have a continued significant negative effect on individual players, or the population as a whole.

Nevertheless, we are working to an “ASAP” schedule and fully understand how disappointing it is to not yet have your items back today.

To help explain the complexities we have to grapple with to ensure that things don’t go awry, please see the next reply here.

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*Further Details on the Restoration Process:

While we understand that the following information can quickly become a bit confusing, we did want to share it here to better explain the complexity of this issue as well as any minor restoration quirks you may encounter.

• Restoring inventories is unfortunately not a simple “restore from backup” process.
• The process for running this restoration actually involves analysing every Outriders player profile in existence and scanning it for possible inventory corruption. Affected characters’ item histories are then cross-referenced against our analytics metrics, which in turn inform us which items were lost.
  

• Group A
  • The rules we are using to identify most (but not all) inventory wipe cases are as follows:
    • Our database can conclusively tell us whether a player has an invalid inventory by checking whether they have an item in all equipment slots.
    • After the first equip to such a slot, this slot cannot ever be empty since it is impossible to sell or dismantle an equipped item.
    • Any characters whose equipment slots are entirely empty therefore must have an invalid inventory and should be restored.
  • To fix an invalid inventory, we need to restore items to all equip slots.
    • Our Analytics can inform us which items the player previously had equipped
  • Additionally, because we can conclusively identify these characters as having been wiped, we can grant all previously acquired Legendary items back without worry.
    • Our Analytics can inform us which Legendaries the player previously acquired
  • Additionally, because we can conclusively identify these characters as having been wiped, we can grant them a total of 20 previously acquired items that were in their inventory, with first prioritization based on rarity (descending from Epic rarity) and second prioritization based on date acquired.
    • Our Analytics can inform us which items the player previously acquired

• Group B
  • The rules we are using to identify these smaller number of inventory wipe cases are by identifying lost items as follows:
    • Analytics tells us that a player acquired an item
    • Analytics also tell us whether that item was “dismantled”
    • If it was not dismantled, we check the Database to see whether the item is still in the player’s inventory
    • If it is no longer present, and was a Legendary item, we will assume that it was lost to an inventory wipe as Legendaries will most often be scrapped.
  • However, while our analytics are proving extremely helpful, they do not track every single interaction with an item.
    • This means that the steps used to identify lost items for Group B, in fact may also identify all no-longer-present gear, regardless of rarity, from players in Group C (the rest of the population).
    • This is why we are limiting the Group B restoration just to Legendary items. Legendary items are rarer and most likely to be dismantled.
    • Any player who has previously had, but did not dismantle, a Legendary item will have them restored, even if the character did not encounter an Inventory wipe (was in Group C) . You can immediately sell the item if you choose to do so.
    • In order to not impact Group C, each character not in Group A will therefore only have a maximum of 20 Legendaries restored.
    • In order to not impact Group C, each character not in Group A will therefore not have the 20 previously acquired items restored.
  • Note that the data needed for this operation has already been collected. Please do not attempt to exploit the process as you will only end up losing your items.

The above complexities are why we are still working to confirm the exact schedule of the restoration but we are working to an “ASAP” schedule as we fully understand how disappointing it is to not yet have your items back today.

Extra Details:

• Items will be granted back in order of importance to the character's equipment slots followed by their inventory.
• We will have measures in place to prevent items from full inventories or full stashes being discarded or not restored. However, we would still recommend ensuring that there is enough space in your character, stash or alt characters should you be expecting a lot of items to be restored.

NOTE: We would like to confirm that anyone who has had their items restored as part of our restoration process will, at a later date, receive an additional appreciation package (LINK).

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COMMUNITY APPRECIATION PACKAGE LATEST NEWS:

We will deliver the Community Appreciation Package after the Inventory Restoration process has been completed.

Additionally, we would like to confirm that we are looking at doing something similar for anyone who was affected by the wipes and has had their items restored as part of our restoration process.

Further details on the deployment hereof will be shared in future.

Below is the original messaging surrounding the Community Appreciation Package, with an expanded eligibility window:

After working on Outriders for more than five years, we were as disappointed as you that the launch weekend did not go as planned. We ran into connectivity issues, which we have explained in full here.

Throughout all of this we really appreciated all your messages of support and encouragement and they helped us power through and improve the situation.

We would like to thank each and every one of you. Beyond just saying it, however, we would like to confirm that we are working on a small "appreciation package" for our launch window players. We are still working through the exact details of it, but our intentions are as follows:

• All players who played between March 31st and April 16th (UTC timezones) are eligible
• Any players outside the above window, but for whom we will have performed an automatic inventory wipe restoration are also eligible
• Your highest leveled character will receive:
  • A level appropriate Legendary Weapon
  • A level appropriate amount of Titanium
  • The emote "Frustration", which is otherwise unobtainable at this moment in time. The irony here was not intentional but is fitting.

These are our intentions, but these details are subject to change based on what is technically feasible for us to do.

We are still determining when the appreciation package will be delivered.

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STADIA DEVELOPMENT NEWS:

We would also at this time like to share some more news around the status of Outriders on Stadia.

Stadia has followed a different development timeline than other platforms. This is also why the Stadia version has certain unique features, such as Stadia’s Stream Connect, but also doesn’t necessarily face the same bugs and issues that other platforms may.

It was our intention to converge these development builds shortly after the Outriders launch, in order to provide Stadia players with the same experience and access to the same cross-play matchmaking pool.

Unfortunately, the launch weekend issues we faced, as well as the recent inventory wipe bug, have consumed much of our focus that would otherwise have been spent bringing Stadia in line with the other platforms.

As these other priority issues will very soon have been addressed, we will once again proceed with bringing the Stadia version up to date. We hope to release a patch for Stadia in the week of April 26 that will address pre-order issues. A second patch may follow soon after and we do hope to be in a position where Stadia will be fully in line with other platforms in the coming weeks, though we are working to a “the sooner, the better” timeline.

We understand that this is less than ideal and ask for your patience. We will let you know as soon as we have news regarding this matter.

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Yep - Because I subthread these mega threads, I need to set up an OP, temporarily remove it to edit in the comments and links, then approve it.

See here.

See here.

See here.

See here.

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See here.

See here.

Writes 2000+ words to explain everything.

Is accused of being over it :(

Stash items should also be accounted for.

Based on the way we're going about this (see the further details), you should be.

I will be momentarily responding in this thread here about this.

Edit - direct link.

Have just replied on this matter here.

According to our checks, mods should have been unaffected by any wipes since they are not part of an inventory as such.

All three character should be restored individually. Your stash shouldn't be an issue here, but if you're at all concerned, it may be worth creating a fourth character as a mule just in case.

The items will be first placed onto the affected character. As long as there is space there you should be okay, but clearing a bit of space in your stash wont hurt, just in case.

As stated in the post - it's not that we're denying that there are issues. But we need more info to go on in order to properly investigate.

Thank you very much, I very much appreciate the follow up! I'll check in with the teams about it and will also see if it helps other users.

If you have any further issues, do feel free to report them in the other thread or DM me about them.

You'll get the rarest back first. I.e. if you had 15 Epics and 20 rares, you'll first get back 15 Epics, as well as 5 rares. If you had 20+ Epics, then you would be getting 20 Epics back, starting with the most recently acquired ones.

Even if you acquired an Epic that now was 5 levels lower than your current level, you would be getting that Epic back at your current level, god rolled if it was within that most recent list of 20.