devtrackers.gg
Sorry that you got this response, I'm going to get in touch with the team immediately to ensure this doesn't happen as you're right. It's not good enough.
I'll make sure they follow up on your ticket.
I replied and it is getting worse. The answer from customer service is below... "We apologize for all the inconvenience and troubles that the lost of your resources may have cause you. Unfortunately, it is necessary that you perform the troubleshooting steps as this is an essential part for us to be able to continue with our investigation in order to provide a satisfactory answer and be able to solve your missing resources issue.," It is the resource wipe from the game. This is the best you could do...i gave id and platform... then you should get to your side, not asking me to trouble shoot my computer.... and then the next one ? They are asking me my id and platform information which i provided in the beginning when i submitted the trouble ticket.... PLEASE READ !!!
I believe the team are rechecking all emails they've had regarding this matter, so they may get in touch again today. Please let me know if they don't.