devtrackers.gg
All of my mods, gone reduced to atoms. Any fix? (I don’t have all my mods :( )
External link →All of my mods, gone reduced to atoms. Any fix? (I don’t have all my mods :( )
External link →Sorry to hear that happened - Our support teams are the only way to fix these issues. They have special tools to help restore items and mods. You can contact them here: sqex.to/support
Gonna respond here out of wanting to give some honest and hopefully helpful feedback. I had the same issue - logged into techno one day and all resources were at zero and all mods locked and gone. I submitted a ticket, and what followed was days of back and forth with endless requests for screenshots, numbers, dates, names, etc. I had every mod unlocked on all tiers. Yet I was asked over and over again to provide screenshots and names of every mod that I lost (which would have been just copying and pasting a list of all mods). I was asked to give exact numbers of all of the resources. How would I know this unless I’d somehow been writing the numbers down each day or something? It was extremely frustrating and finally, like most others this had happened to, I gave up because the requests were impossible.
The system is an impossible one to get through and he very clearly been designed to just make it so cumbersome and laborious that they don’t actually end up having to restore anything.
Thanks for the feedback. That convolution shouldn't have been the case - do you have a ticket number for this? Was this a recent case or from sometime last year?