[2019] Overwatch progress lost with psn change

Hey everyone, we’re digging into this issue now. Apologies for the hassle for any of you affected. We’ll follow up with more information in this thread as we have it.

Hey everyone, thanks for being patient. We’ve identified accounts that were affected by this problem and have repaired 82% of them. We will continue to work on repairs until all accounts are fixed up.

Important to note that we cannot repair an account that is logged in, so if you’re affected by this we recommend staying offline if possible (logging in to check if you’re repaired is ok).

If you’d like to post here noting that your account is fixed, or still broken, we appreciate the extra detail as we verify our fixes.

Thanks again and sorry for the hassle.

edit: This issue is exceptionally rare and very few accounts were affected. As a note for anyone who finds this thread, you are fine to change your account name.

Just wanted to ping here again to say we’re still working on cleanup. Apologies for those still waiting, some accounts required more work to fix.

Cheers

Hey everyone just wanted to update that we’ve repaired nearly all accounts at this time. There are a few remaining, if you’re still impacted please feel free to post here if you’d like, the extra information helps us validate our fixes.

Cheers

If you have been trying in the last hour, please note that there are connection issues with European servers (which all PS4 players regardless of region authenticate through). Otherwise keep trying to check back every now and then assuming its the name change issue.

Correct, the COX ISP issues are ongoing. Follow this thread for the latest updates:

Thanks for all the follow up here everyone it’s very helpful.

We’re continuing to fix up any remaining accounts that have issues. On Tuesday with our 1.35 release we have a permanent fix for this problem so no future accounts will be affected.

Cheers!