Hey Dog, for your protection, remove the transaction ID numbers of your recent transaction list. That should not be shared publicly.

13 days ago - AndyB - Direct link

Hiya folks,

Thanks for all of the information provided in this post. We’re currently investigating and working on fix for a future build.

If I’m able to update with an ETA, I’ll do so at a later date.

Based on how I am seeing the occasional reports of individual users getting their items back, they might be fixing each affected account one at a time (I could be wrong on that).

So everyone, please be patient! Thanks for reporting in!

Which skin?

Mei will not appear right away due to a separate issue with issuing this month’s Contenders rewards. It is anticipated that specific skin will be accessible on the release of the Halloween Terror patch (but it may be later).