[2019] Iran - Can't join any games after latest update

Thus far almost every test we have on this thread so far appears to have massive packet loss issues either at the router itself or between the router and ISP. There may be some kind of problem with the router you have been issued or the infrastructure near your house. Can the rest of you who are having issues please ensure you are running winMTRs for 5-10 minutes and posting the results? We need more tests to see if we can identify a common theme for the problem.

I’d also like to see if you can connect to another region. Before clicking “Play” on battle.net, change the “Region” drop down to another region. Are you able to connect to any other game regions aside of your normal region? (I assume you normally play in EU?)

We didn’t change anything on our end. Judging from the earlier winMTRs it looked like there was a problem in your area, but it may be resolved now. If the problem comes back, please provide this information.

Hey all,

If there is a resurgence of the issue we’ll need tests again, though last time it was fixed without our intervention. Let’s check to see if it’s the same thing using the steps from my previous post. We need tests longer than the one that was just posted.

Hey folks, we’ve researched this issue and believe the problem is due to packet filtering or connectivity between customer ISPs in Iran and Amazon AWS. Overwatch leverages Amazon AWS infrastructure in Europe region when necessary, this is usually during new content updates.

In addition to having reported the issue here, we recommend players report this issue directly to their ISP support as well.