about 4 years ago - JeffreyKaplan - Direct link

Unfortunately, it’s best for matchmaking to sometimes substitute you into a match as a backfill. With that said, we would like to make some improvements. These are tricky and take time.

We did recently fix an issue that has not gone live yet. Once you serve as a backfill, there is supposed to be a cooldown on subbing you in again. But currently if you switch modes a lot (i.e. from quick play to mystery heroes), you can be backfilled multiple times in a row. In an upcoming patch, this will be fixed.

Again, we want to do more improvements to backfilling over time, but simply removing the system is unlikely to happen.

about 4 years ago - JeffreyKaplan - Direct link

backfilling as it relates to role queue and possible long queue times (damage) is a separate issue that we’ve also been working on. we agree that it’s an issue.

about 4 years ago - JeffreyKaplan - Direct link

being backfilled into a defeat screen is not ideal, no matter how long you wait.

we want to address these issues. with backfilling, we’ll never be able to entirely eliminate them because of how some of the game modes work. but certainly it can be better than it is today.