JeffreyKaplan


25 Mar


OFFTOPIC: My job, Covid-19 and OWL

Comment
5 days ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

thanks for sharing your amazing story. it’s very heartwarming for all of us to read. times are challenging right now so i am glad people are finding ways of “being together” however we can in our own isolation.

i think we all needed to hear something like this today. thank you.

16 Mar


Can a dev clarify QPC Achieves?

Comment
14 days ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

yes. confirmed. achievements can now be earned in quick play classic.

it was an oversight that it did not get listed in the patch notes

Give us an option to NOT hotjoin Quickplay Games

Comment
14 days ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

being backfilled into a defeat screen is not ideal, no matter how long you wait.

we want to address these issues. with backfilling, we’ll never be able to entirely eliminate them because of how some of the game modes work. but certainly it can be better than it is today.

Give us an option to NOT hotjoin Quickplay Games

Comment
14 days ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

backfilling as it relates to role queue and possible long queue times (damage) is a separate issue that we’ve also been working on. we agree that it’s an issue.

OW2 + Orisa + OR-14 Blade =?

Comment
14 days ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

perhaps OR16…?

Give us an option to NOT hotjoin Quickplay Games

Comment
14 days ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

Unfortunately, it’s best for matchmaking to sometimes substitute you into a match as a backfill. With that said, we would like to make some improvements. These are tricky and take time.

We did recently fix an issue that has not gone live yet. Once you serve as a backfill, there is supposed to be a cooldown on subbing you in again. But currently if you switch modes a lot (i.e. from quick play to mystery heroes), you can be backfilled multiple times in a row. In an upcoming patch, this will be fixed.

Again, we want to do more improvements to backfilling over time, but simply removing the system is unlikely to happen.

26 Feb


Experiment time?

Comment
about 1 month ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

this is being fixed (hopefully)

Experiment time?

Comment
about 1 month ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

agree. we’re already working on this. weirdly, a good version is harder than you might think.

Experiment time?

Comment
about 1 month ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

the experiment was designed to try to alleviate long queue times for damage players. but we also wanted to hear player feedback, not just look at data.

Experiment time?

Comment
about 1 month ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

we used to have this! what we learned:

–people like winning
–people do not like losing

Experiment time?

Comment
about 1 month ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

We’re working on getting patch notes into the game client. This will include experimental changes. It’s a staged roll out so our first version is not our long term goal. More on that later.

25 Feb


Experiment time?

Comment
about 1 month ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

I’m glad you’re enjoying it. The feedback is really polarizing. Seems mostly negative to me so far but that’s anecdotal.

FWIW, queue times are amazing. On average, less than 3 minutes. Damage queue times are currently 1 minute. 1.5 minutes in KR, our most impacted region…

But we’ll see how it settles. I’m not expecting this to go live given the community’s mostly negative reaction so far. But who knows.

Experiment time?

Comment
about 1 month ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

No. Mostly the card will just appear with little to no warning and won’t get a developer update.

Experiment time?

Comment
about 1 month ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

We’'ll probably leave this up for a few days. A week at most. We want to cover a few “prime times” in each region as it will help with data collection. For example, at the time that I am posting this it is prime time on the east coast in the US.

Once the card comes down, the next changes coming to it will most likely be balance changes (things as extreme as 3-2-1 will be rare). I would expect the card to come up “every few weeks” and stay up for a few days, if that answers the question.

A bit confusing… but the PTR will also be coming up, possibly even during the duration of this current experiment. There are certain things that can only be tested on PTR and cannot be tested in an experiment. For example, if we wanted to make a change to Mei’s Ice Wall collision we would need a PTR for that. Purely random example… um yeah.

11 Feb


Main vs Off Tank Separate Role Q

Comment
about 2 months ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

It’s an interesting suggestion but the more “buckets” we add, the slower matchmaking will be. Overall, we want to reduce queue times, not impact them further. Hope this makes sense.

04 Feb


Is OW 2 more of a PvE game or PvP game?

Comment
about 2 months ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

It’s both. For PvE we add a full story arc told through story missions (even though it’s a linear story I am reluctant to all it a campaign because it’s co-op, not single player). We’ll also have Hero Missions (which are highly replayable PvE backed by a progression system). The closest analogy (although neither is quite accurate) is Adventure mode in Diablo III or World Quests in WoW (again, not a great analogy but indicative of the level of replay we’re hoping for).

For PvP we’re adding a completely new pool of PvP maps including a new game mode call...

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30 Jan


Hero pools is a brave and holistic change

Comment
2 months ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

going to go get some tea now. thanks for all of the great thoughts and thoughtful questions.

we’ll make changes as needed.

thanks again! <3

Hero pools is a brave and holistic change

Comment
2 months ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

your feedback…

Hero pools is a brave and holistic change

Comment
2 months ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

these are separate things that will not affect each other.

Hero pools is a brave and holistic change

Comment
2 months ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

we’ve considered having the system only apply to players above a certain rank (diamond? masters?). it’s definitely on our minds.

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Hero pools is a brave and holistic change

Comment
2 months ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

totally. we’re so excited for this. we’ve wanted this for so long. it was a ton of work but it’s going to be really cool. plus i am super excited to get console players involved with testing changes (right now they cannot play the PTR)

Hero pools is a brave and holistic change

Comment
2 months ago - JeffreyKaplan on Blizzard Forums - Thread - Direct
  1. hammond
  2. mei
  3. tracer

Hero pools is a brave and holistic change

Comment
2 months ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

this is a very hard problem to solve but we have some ideas. any solution is more long term, though. possibly OW2 or later. sorry i know that’s not the answer you wanted but it’s actually very complicated with the way consoles work and the rules regarding account creation.

Hero pools is a brave and holistic change

Comment
2 months ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

we’ll still use the PTR for major patches and major changes. for example, if we were testing a new hero or map, that would be on the PTR and not in the Experimental Card.

the experimental card uses a different data set and was engineered by people far smarter than i am. it’s going to work and be magic and nothing could possibly go wrong… right? =]

Hero pools is a brave and holistic change

Comment
2 months ago - JeffreyKaplan on Blizzard Forums - Thread - Direct

not in this version. interesting idea though.