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Hello and welcome to the Pagan Online steam community. I'm here to answer your questions – and since these seem to come up a lot, read the following first!
HOW IS THIS HUB SET UP?
We're getting a lot of new topics opened every day, which is great! In order to make sure all of them stay up long enough to get some traction and answers, please post in the correct categories:
Game discussions and other long threads on open topics go to PANTHEON.
Technical questions, bug reports and requests for support go to HELP.
Videos, fan art and other awesome contributions by you go to EPICNESS.
Proposals and change requests for game content or features go to SUGGESTIONS.
Topics may be moved to the proper category if they are posted in the wrong one – make sure to check the proper categories if you don’t see your topic anymore!
HELP! I HAVE AN ISSUE!
First, check out our latest list of Known Issues and the pinned messages in HELP, or head to our Discord channel: https://discord.gg/paganonline and check the channel #help-and-support. If you're not finding the solution, you can post here, but consider that Discord is more likely to get you a quick answer as there are folks on there 24/7, unlike here.
You can also reach out to Support by submitting a ticket.
EU support: https://eu.wargaming.net/support/en/products/pgn/help/
NA support: https://na.wargaming.net/support/en/products/pgn/help/
CIS support: https://ru.wargaming.net/support/ru/products/pgn/help/
ASIA support: https://asia.wargaming.net/support/ru/products/pgn/help/
Where are your servers located?
We have servers in several locations in Europe, the United States and South-East Asia.
Do I need a Wargaming account to play Pagan Online?
You will need to log in your Wargaming account (or create one) to play Pagan Online, even if you are playing on Steam. You will however not need to install the Wargaming Center launcher if you’re on Steam!
Is Pagan Online available in my country and language?
With our official release, we’re now available everywhere in the world - except in South Korea, which will come at a later date. Can’t find us or having an issue buying or accessing your game? Please drop us a line for help on Discord in the #tech-help channel!
I HAVE A GAME QUESTION!
While you can post on here anytime, there are two great resources you should check out as you’re likely to get better and faster responses there:
Our Official Discord server
The server is huge and packed with folks who want to help. The Pagan Online team is also very present there, so come at us with your questions!
You can join the server here: https://discordapp.com/invite/paganonline
Our Community wiki
Whether it’s where to find what you’re looking to farm or hunt, understanding a mechanic, or simply getting info on hero abilities or lore, the wiki is the best place to look for answers.
Check out the wiki here: https://paganonline.wiki
EARLY ACCESS
I played Pagan Online in Early Access – do I have to buy the game again?
Not at all! Purchasing Pagan Online in Early Access gives you the base game even after release.
Will there be resets in the future?
No. We had one database reset in Early Access, which was inevitable due to major changes in hero progression, reworks of items, and the addition of a new skill tree. This is behind us, and we will not need to perform any more resets in the future. Your game data is also saved on our servers.
DEVELOPMENT
Are you going to sell bundles, DLCs or add micro-transactions after Early Access?
We want to bring more content to Pagan Online as we grow. Most of our content updates will be taking place in DLCs. All the big content chunks will be separated into DLCs and the smaller content/quality of life and feature updates will be 100% free. We outright reject pay to win, and have no plans to add an any form of advantage you can obtain for cash.
Will the new heroes only be introduced through DLC, or will they be implemented randomly through updates, etc?
Most of our content updates will be taking place in DLCs. All the big content chunks will be separated into DLCs (we call these Battle Chapters) and the smaller content/quality of life and feature updates will be 100% free.
Will there be PvP in Pagan Online one day? What about Consoles?
While we’re not excluding these ideas on principle, our current focus is to make one kickass Solo and CO-OP PVE game for PC for now. PvP would be an awesome new adventure and we may explore it some months after launch. We’re also looking at new platforms right now!
Will there be Auction House/Trading system?
We know that Auction Houses and Trading have huge impact on the game economy and whole game experience, so while this is something we’re discussing internally very heavily, it is not in production at this time. If we decide to implement it, we’ll let you know.
Do you have a Test server to help for future patches? Public Test realm like in other games?
We experimented with opening test environments to some players as part of the Might and Glory Club initiative, and we’re really happy with what we saw, so this is something we will explore in the future!
Will the skill tree be reworked?
We delivered our first massive skill tree in our first major patch, and we are always looking to add more possibilities, so expect to see more in future patches.
Will the game be translated in more languages?
We are already available in English, German, French, Spanish, Portuguese, Russian, Chinese, Korean and Japanese, which is a lot of languages! We don’t plan to add more to the list right now, but we’re watching for your requests.
GAMEPLAY
I don’t like WASD movement. What can I do?
We recommend you give WASD a try – it’s the system we build the game around, and while it can take some time to get used to it, we believe it’s the best way to enjoy Pagan Online.
If you gave it a fair shot and still can’t quite get used to it, you can also pick Click to move in your game options, or use a gamepad.
How can I get more heroes?
Heroes are unlocked using Hero Souls. You will gain one Hero Soul with every assassination you complete for the first time, for a total of up to 9 hero souls.
Once you finish the campaign quest The Prayers in Act I, you will be able to join missions. With each mission completed, you’ll win a key fragment. Once assembled, these keys will let you unlock Assassinations.
What’s the max level for heroes and accounts?
Your hero’s max level is 30, and your account’s max legacy level is 7.
Is there CO-OP in Pagan Online?
There is! CO-OP is one of the core features of gameplay in Pagan Online, and you can group up with a friend using the PARTY tab. CO-OP mode is unlocked by finishing the mission The Prayers in Act I, and missions, assassinations and threats are all available in CO-OP. Make sure to click the Looking for Group option to make yourself visible to others, and use your friends list to keep track of your friends. Everything is cross-platform, so you can group with friends from different countries and account regions, even between Wargaming Center and Steam!
While the campaign is not currently playable with friends, we do plan to implement it further down the line.
Can I rebind my keys?
Yes, you can change your key bindings on both keyboard and gamepad in the game options.
How do I beat this one boss?
The key to the challenge of facing bosses is figuring out the special mechanics, and the Pagan Online team feels strongly about spoilers. If you need to know AT ALL COST, head on to our Discord server[discord.gg]’s #gameplay-talk channel.
Ok one more question…!
The fine folk from #gameplay-talk likely have the answer! Don’t hesitate to ask.
CHALLENGE
How can I change the difficulty level?
In the battle gate, on the lower right, pick one of three options to battle in normal, hard or master difficulty. You need to reach level 16 to unlock the Master difficulty.
Does a higher difficulty level mean higher rewards?
Yes! The higher the difficulty, the better the loot.
How can I get higher in the leaderboards?
In Pagan Online, we have Glory which is displayed in teal. This meter goes up in combat based on the number of enemies killed, the number of chained kills and the extra-challenges offered to you with every encounter. Increasing the difficulty level of an encounter will result in much higher glory, so crank it up to climb to the top!
Any plans for guilds or clan system?
We implement social features one by one as these are really difficult to hit the right spot with. As such, we're still fine-tuning co-op (which exists, just it is still being refined for the maximum experience) - then we're working on new ways to express yourself and stand out in the Pantheon (which will be more crowded by then). After that and all the feedback we receive from you guys, we're going to start building Guilds - with everything that guilds need to have for our game in mind. Once again, the most important thing is not just that Guilds exist, but that they bring supernew value to the game experience and in-game socialization.
LOOT AND CRAFTING
How can I get materials for crafting?
Materials drop randomly with every room you conquer. Take a sneak peek at the descriptions of encounters to find out what rewards they can yield! If you’re looking for a specific one and struggling to find it, make sure to ask in #gameplay-talk and to check out the wiki!
Can I dismantle my items?
Items cannot be dismantled, but they can be re-forged if you have the right recipe! We heard that this is a feature you guys want, so we're looking at it.
If I die before finishing an encounter, do I get to keep the loot?
Yes! Even in death, your loot is safe.
What are blueprints and how do I use them?
Blueprints are recipes for Legendary items, found under the same tab as normal recipes, to the right. Materials for legendary gear are known as artifacts. You will need the exact artifacts to craft a blueprint. Base items for legendary gear are specific. Hover over the blueprint to find out which base item you need to craft it.
Is there shared storage between my characters?
Yes, your Stash is shared across all your heroes.
MISCELLANEOUS
11/07 DATABASE RESET INFO
Did you play before July 11 and come back recently? With patch 0.5.0. aka BFP #1, your progression has been reset and your compensation added to your hero forges . Read more about it here!
https://www.pagan-online.com/article/28/bfp-1-notes
Can I change my username?
Your IGN is linked to your Wargaming account. You can, therefore, change it by creating a new account and unlinking your previous one from Steam in your account management: https://wargaming.net/personal/
Has there been any consideration of merchandise?
We have! In fact, we’re looking into shirts and other goodies, as well as figurines. More info will come after launch.
HOW IS THIS HUB SET UP?
We're getting a lot of new topics opened every day, which is great! In order to make sure all of them stay up long enough to get some traction and answers, please post in the correct categories:
Game discussions and other long threads on open topics go to PANTHEON.
Technical questions, bug reports and requests for support go to HELP.
Videos, fan art and other awesome contributions by you go to EPICNESS.
Proposals and change requests for game content or features go to SUGGESTIONS.
Topics may be moved to the proper category if they are posted in the wrong one – make sure to check the proper categories if you don’t see your topic anymore!
HELP! I HAVE AN ISSUE!
First, check out our latest list of Known Issues and the pinned messages in HELP, or head to our Discord channel: https://discord.gg/paganonline and check the channel #help-and-support. If you're not finding the solution, you can post here, but consider that Discord is more likely to get you a quick answer as there are folks on there 24/7, unlike here.
You can also reach out to Support by submitting a ticket.
EU support: https://eu.wargaming.net/support/en/products/pgn/help/
NA support: https://na.wargaming.net/support/en/products/pgn/help/
CIS support: https://ru.wargaming.net/support/ru/products/pgn/help/
ASIA support: https://asia.wargaming.net/support/ru/products/pgn/help/
Where are your servers located?
We have servers in several locations in Europe, the United States and South-East Asia.
Do I need a Wargaming account to play Pagan Online?
You will need to log in your Wargaming account (or create one) to play Pagan Online, even if you are playing on Steam. You will however not need to install the Wargaming Center launcher if you’re on Steam!
Is Pagan Online available in my country and language?
With our official release, we’re now available everywhere in the world - except in South Korea, which will come at a later date. Can’t find us or having an issue buying or accessing your game? Please drop us a line for help on Discord in the #tech-help channel!
I HAVE A GAME QUESTION!
While you can post on here anytime, there are two great resources you should check out as you’re likely to get better and faster responses there:
Our Official Discord server
The server is huge and packed with folks who want to help. The Pagan Online team is also very present there, so come at us with your questions!
You can join the server here: https://discordapp.com/invite/paganonline
Our Community wiki
Whether it’s where to find what you’re looking to farm or hunt, understanding a mechanic, or simply getting info on hero abilities or lore, the wiki is the best place to look for answers.
Check out the wiki here: https://paganonline.wiki
EARLY ACCESS
I played Pagan Online in Early Access – do I have to buy the game again?
Not at all! Purchasing Pagan Online in Early Access gives you the base game even after release.
Will there be resets in the future?
No. We had one database reset in Early Access, which was inevitable due to major changes in hero progression, reworks of items, and the addition of a new skill tree. This is behind us, and we will not need to perform any more resets in the future. Your game data is also saved on our servers.
DEVELOPMENT
Are you going to sell bundles, DLCs or add micro-transactions after Early Access?
We want to bring more content to Pagan Online as we grow. Most of our content updates will be taking place in DLCs. All the big content chunks will be separated into DLCs and the smaller content/quality of life and feature updates will be 100% free. We outright reject pay to win, and have no plans to add an any form of advantage you can obtain for cash.
Will the new heroes only be introduced through DLC, or will they be implemented randomly through updates, etc?
Most of our content updates will be taking place in DLCs. All the big content chunks will be separated into DLCs (we call these Battle Chapters) and the smaller content/quality of life and feature updates will be 100% free.
Will there be PvP in Pagan Online one day? What about Consoles?
While we’re not excluding these ideas on principle, our current focus is to make one kickass Solo and CO-OP PVE game for PC for now. PvP would be an awesome new adventure and we may explore it some months after launch. We’re also looking at new platforms right now!
Will there be Auction House/Trading system?
We know that Auction Houses and Trading have huge impact on the game economy and whole game experience, so while this is something we’re discussing internally very heavily, it is not in production at this time. If we decide to implement it, we’ll let you know.
Do you have a Test server to help for future patches? Public Test realm like in other games?
We experimented with opening test environments to some players as part of the Might and Glory Club initiative, and we’re really happy with what we saw, so this is something we will explore in the future!
Will the skill tree be reworked?
We delivered our first massive skill tree in our first major patch, and we are always looking to add more possibilities, so expect to see more in future patches.
Will the game be translated in more languages?
We are already available in English, German, French, Spanish, Portuguese, Russian, Chinese, Korean and Japanese, which is a lot of languages! We don’t plan to add more to the list right now, but we’re watching for your requests.
GAMEPLAY
I don’t like WASD movement. What can I do?
We recommend you give WASD a try – it’s the system we build the game around, and while it can take some time to get used to it, we believe it’s the best way to enjoy Pagan Online.
If you gave it a fair shot and still can’t quite get used to it, you can also pick Click to move in your game options, or use a gamepad.
How can I get more heroes?
Heroes are unlocked using Hero Souls. You will gain one Hero Soul with every assassination you complete for the first time, for a total of up to 9 hero souls.
Once you finish the campaign quest The Prayers in Act I, you will be able to join missions. With each mission completed, you’ll win a key fragment. Once assembled, these keys will let you unlock Assassinations.
What’s the max level for heroes and accounts?
Your hero’s max level is 30, and your account’s max legacy level is 7.
Is there CO-OP in Pagan Online?
There is! CO-OP is one of the core features of gameplay in Pagan Online, and you can group up with a friend using the PARTY tab. CO-OP mode is unlocked by finishing the mission The Prayers in Act I, and missions, assassinations and threats are all available in CO-OP. Make sure to click the Looking for Group option to make yourself visible to others, and use your friends list to keep track of your friends. Everything is cross-platform, so you can group with friends from different countries and account regions, even between Wargaming Center and Steam!
While the campaign is not currently playable with friends, we do plan to implement it further down the line.
Can I rebind my keys?
Yes, you can change your key bindings on both keyboard and gamepad in the game options.
How do I beat this one boss?
The key to the challenge of facing bosses is figuring out the special mechanics, and the Pagan Online team feels strongly about spoilers. If you need to know AT ALL COST, head on to our Discord server[discord.gg]’s #gameplay-talk channel.
Ok one more question…!
The fine folk from #gameplay-talk likely have the answer! Don’t hesitate to ask.
CHALLENGE
How can I change the difficulty level?
In the battle gate, on the lower right, pick one of three options to battle in normal, hard or master difficulty. You need to reach level 16 to unlock the Master difficulty.
Does a higher difficulty level mean higher rewards?
Yes! The higher the difficulty, the better the loot.
How can I get higher in the leaderboards?
In Pagan Online, we have Glory which is displayed in teal. This meter goes up in combat based on the number of enemies killed, the number of chained kills and the extra-challenges offered to you with every encounter. Increasing the difficulty level of an encounter will result in much higher glory, so crank it up to climb to the top!
Any plans for guilds or clan system?
We implement social features one by one as these are really difficult to hit the right spot with. As such, we're still fine-tuning co-op (which exists, just it is still being refined for the maximum experience) - then we're working on new ways to express yourself and stand out in the Pantheon (which will be more crowded by then). After that and all the feedback we receive from you guys, we're going to start building Guilds - with everything that guilds need to have for our game in mind. Once again, the most important thing is not just that Guilds exist, but that they bring supernew value to the game experience and in-game socialization.
LOOT AND CRAFTING
How can I get materials for crafting?
Materials drop randomly with every room you conquer. Take a sneak peek at the descriptions of encounters to find out what rewards they can yield! If you’re looking for a specific one and struggling to find it, make sure to ask in #gameplay-talk and to check out the wiki!
Can I dismantle my items?
Items cannot be dismantled, but they can be re-forged if you have the right recipe! We heard that this is a feature you guys want, so we're looking at it.
If I die before finishing an encounter, do I get to keep the loot?
Yes! Even in death, your loot is safe.
What are blueprints and how do I use them?
Blueprints are recipes for Legendary items, found under the same tab as normal recipes, to the right. Materials for legendary gear are known as artifacts. You will need the exact artifacts to craft a blueprint. Base items for legendary gear are specific. Hover over the blueprint to find out which base item you need to craft it.
Is there shared storage between my characters?
Yes, your Stash is shared across all your heroes.
MISCELLANEOUS
11/07 DATABASE RESET INFO
Did you play before July 11 and come back recently? With patch 0.5.0. aka BFP #1, your progression has been reset and your compensation added to your hero forges . Read more about it here!
https://www.pagan-online.com/article/28/bfp-1-notes
Can I change my username?
Your IGN is linked to your Wargaming account. You can, therefore, change it by creating a new account and unlinking your previous one from Steam in your account management: https://wargaming.net/personal/
Has there been any consideration of merchandise?
We have! In fact, we’re looking into shirts and other goodies, as well as figurines. More info will come after launch.