26 days ago - Nichelle_GGG - Direct link

" Pix_2020 wrote: Well it has happened to me not very often but now it has happened again.

When i tried to log into the game again, i was presented with this dialog to input a verification code which - supposedly - was sent to my registered email address.

Most likely this happened because i had to reboot my router/internet connection!?!


I've checked my email account as well the spam folder. N email was received even after several tries to resend the code.

What can i do?


P.S.: As you can see login into the website works without any hassle.



Hiya, unfortunately this can sometimes be due to a delay in the code being received or your mailbox possibly blocking it. However, I would suggest adding [email protected] to your email address contact list as well as check your spam/junk folder just in case.

If you are still having issues receiving your verification code please send an email to [email protected] (if you have not already done so) and we will be happy to look into this further for you.

26 days ago - ThomasK_GGG - Direct link

Hey there,

If you have not already done so, could you please email us at [email protected] so we can look into this matter for you?

If you could please include your account name and 2-3 character names that would be greatly appreciated. :)