over 3 years ago - Community_Team - Direct link

We are sorry to hear about this. We have deployed a number of hotfixes which have resolved many of the issues causing crashes. Hopefully these fixes have helped. We are continuing to investigate other issues as they pop up so if you are still experiencing any crashes, let us know by contacting [email protected] with your DXDiag file.

To generate a DXDiag report, please follow these steps:

  • 1) Press the windows key + R on your keyboard to bring up the Run dialogue box

  • 2) Type dxdiag into the Run dialogue box and press enter

  • 3) When the DXDiag application starts up, press the Save All Information button in the bottom right and save the report to your desktop to email through to us


over 3 years ago - Community_Team - Direct link

We are sorry to hear about this. We have deployed a number of hotfixes which have resolved many of the issues causing crashes. Hopefully these fixes have helped. We are continuing to investigate other issues as they pop up so if you are still experiencing any crashes, let us know by contacting [email protected] with your DXDiag file.

To generate a DXDiag report, please follow these steps:

  • 1) Press the windows key + R on your keyboard to bring up the Run dialogue box

  • 2) Type dxdiag into the Run dialogue box and press enter

  • 3) When the DXDiag application starts up, press the Save All Information button in the bottom right and save the report to your desktop to email through to us


over 3 years ago - Community_Team - Direct link

We are sorry to hear about this. We have deployed a number of hotfixes which have resolved many of the issues causing crashes. Hopefully these fixes have helped. We are continuing to investigate other issues as they pop up so if you are still experiencing any crashes, let us know by contacting [email protected] with your DXDiag file.

To generate a DXDiag report, please follow these steps:

  • 1) Press the windows key + R on your keyboard to bring up the Run dialogue box

  • 2) Type dxdiag into the Run dialogue box and press enter

  • 3) When the DXDiag application starts up, press the Save All Information button in the bottom right and save the report to your desktop to email through to us


over 3 years ago - Community_Team - Direct link

We are sorry to hear about this. We have deployed a number of hotfixes which have resolved many of the issues causing crashes. Hopefully these fixes have helped. We are continuing to investigate other issues as they pop up so if you are still experiencing any crashes, let us know by contacting [email protected] with your DXDiag file.

To generate a DXDiag report, please follow these steps:

  • 1) Press the windows key + R on your keyboard to bring up the Run dialogue box

  • 2) Type dxdiag into the Run dialogue box and press enter

  • 3) When the DXDiag application starts up, press the Save All Information button in the bottom right and save the report to your desktop to email through to us