[2019] My character's are not showing up on my account.

If the account you are logged into appears to be empty, it is likely you used a different email address for your main account, or have an account linked with Steam.

If you usually play through Steam, you will need to login using the sign in through Steam button on the website login page.

Feel free to contact our Support team at [email protected] if you encounter any issue with this. :)