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Hey everyone,
I wanted to provide a quick recap of the weekend and what to expect this week.
First, the EU server login issues continue to be our top priority. As many of you saw over the weekend, in conjunction with the Daybreak TechOps team and our EU data center provider, we made several attempts to improve/fix the login issues through backend configuration changes and a client hotfix. At this point, we are waiting for one final change by our data center provider (scheduled for later today) that we believe should correct the login issues related to the EU server move last week. Unfortunately, we don’t actually see the login problem until we hit pop times, so we are going to continue monitoring each day before this weekend.
On Sunday, we had a BGP flap in the data center that houses Emerald (US East) that caused about 2/3 of the server population to get disconnected and unable to login for several minutes. We’re working with the data center provide to get more details on the cause and how to prevent it from happening again.
Today we are preparing a patch to address a handful of issues; primarily around reports of Outfits not being able to craft War Assets even they have the required resources. This will require a full client/server update and given the nature of the bug, we plan to do it ASAP. More details will be posted once confirmed.
In other news, we are finalizing the process for ex-Briggs players that ended up on SolTech after the AUS region shutdown the ability to perform a one time transfer from SolTech to Connery. We hope to have the details for this out by tomorrow (Tuesday).
Finally, as I type this, we are currently on-track for the Emerald server hardware upgrade this week (Wednesday the 18th). However, with the recent measures being taken to combat the COVID-19 situation, this is currently at risk of being delayed due to the logistical coordination required. The Daybreak TechOps team is going to provide a final confirmation later today or early tomorrow. At which point, we will update you all.
Thanks to everyone that weathered the storm this weekend. We will continue making improvements throughout the week.
Thanks,
Andy
PS – We are aware of the frustration from the EU players that did encounter the login issues during the 2XP weekend. We will make things right. Just hang tight while we focus on ensuring that we don’t have a repeat of the EU login issues this coming weekend before we make any announcements.
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