Well, that is the official forum afterall. /r/Planetside is an unofficial forum.
It would be nice if RPG could post links to such official feedback threads so that it doesn't take two weeks until a random Redditor to stumbles upon it though.
Would that be possible /u/jgolenbo?
Hey, yea absolutely - this has been a really tricky issue since we see reports of voice comms problems and we know it’s happening sporadically (it happens to us too) but we haven’t as yet been able to reproduce the exact conditions in order for us to identify the root cause..
tl;dr it may be any number of things (or a combination of things) but until we can confidently identify what they are we can’t be certain anything we’re trying will be a permanent fix, or solve part of the problem, or make something else worse.
Not a lot to go on, I know, but we haven’t been intentionally “silent” on the issue, we just don’t (yet) have anything new to say beyond that our programming team is continuing to work to identify the cause.
Something you might consider is giving the players more diagnostic and repair abilities via the /slash commands when it comes to comms. Right now the /voice diagnostics and /voice fix seems like the commands do nothing. With very little logging or visual output of voice connection status, there isn't much to empower us to give you any more detailed reports...we can't give you information you keep away from us.
There should be additional slash command to reset voice comms, and re-establish the connection. There should also be a slash command that allows us to verify the connection is working, and we the channels are properly connected.
Help us Help you, give us the tools to work with.
It’s a good suggestion. I won’t speak for the programmers, but new diagnostics are going into almost every major patch right now. This is certainly high-priority.
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