Original Post — Direct link

Hey, ive preordered the game and i simply can't play it. The game makes the radeon software crash fully randomly. I tried to update the software, to check the game files and still nothing. No other game has ever done this to my computer so i'm pretty sure the problem is with your game. I'd like to ask you to fix this issue the fastest it's possible, because it ruins the complete gaming experience for your players. I also get penalty for the crashes which makes me even more disapointed. Also, here are some additional informations you might find useful i have an amd radeon 5600XT and running the newest version of the radeon software. I also have enough disk space and all my other hardware parts are capable of running the game. Also if that's a thing, i ask for reseting my penalties till this problem don't get solved.

over 2 years ago - Ubi-SpaceCats - Direct link

@buzi-lolo Hi there! I'm sorry to hear you're having this issue with the Radeon software. Have you attempted a clean reinstall on your software? This could help this issue.

If this does not solve this crashing, I'd suggest checking out our PC Troubleshooting guide.

If you've exhausted your troubleshooting, please reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMS with copies of your MSINFO and DXDiag, as well as a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you. 

Make sure to include the email address and username associated with your Ubisoft account if you're reaching out through our social media channels.