Original Post — Direct link

Loading the game via Ubiconnect and game gets to the epilepsy warning and crashes.

almost 3 years ago - Ubi-SpaceCats - Direct link

@oldskoolgamer82 Hi there, and apologies for our delayed reply. Can you please go through the steps in our PC Troubleshooting guide to see if they help with this? 

Please make sure that your game and launcher are installed on the same drive, as well, since this can cause these crashes on launch that you're mentioning.

If your issues persist after this troubleshooting, I'd recommend that you reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs with copies of your MSINFO and DXDiag, as well as a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
 
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!

almost 3 years ago - Ubi-SpaceCats - Direct link

@oldskoolgamer82 Hello there, and apologies for our delayed reply. Can you first please make sure that your game and the launcher is installed on the same drive? This can cause these crashes on launch you're mentioning.

If they are on the same drive, please then go through the steps in our PC Troubleshooting guide to see if they help with these crashes.

If after you go through these steps, your issue persists, I'd recommend that you reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs with copies of your MSINFO and DXDiag, as well as a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
 
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!