Original Post — Direct link

Hey Ubisoft..
Just got the game and installed it, now the problem is that it wount start, either it crashes right before the game is about to start and other times it just keeps loading.
Help please...

over 2 years ago - Ubi-SpaceCats - Direct link

Hello @miw-nimhy @XoXT4cTiCsXoX @MrRum_ , and thank you for reaching out on our forums about this.

I'm sorry to hear you're all experiencing these crashes on launch. Please first make sure your game and the launcher are installed on the same drive, as we've had similar reports of this causing a crash or freeze on launch.

Next, please have a look at our PC Troubleshooting guide, to see if any of these steps help with your issue.

If you're still experiencing crashing after these steps, let me know, and myself or a colleague can create a support case for you, as we'll need to get some system files (DX Diag and MSInfo) from you to look into this further. 
 
If you would prefer to contact us via live chat, you can do so here and we can get your files from you whilst speaking to you on there. 
 
Since live chat isn't available in all regions or at all times, you can also reach out through a private message on Twitter or Facebook if you prefer, as that will also create a case for you and we can then get your system files off you through there. 
 
If you're contacting through Twitter or Facebook, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!