Original Post — Direct link

''There was a problem authenticating ownership of this product. Please contact customer support if you need help in solvin this problem''
''Ocorreu um problema ao autenticar a propriedade deste produto. Entre em contato com o suporte ao cliente se precisar de ajuda para resolver esse problema ''

não consigo acessar meu jogo por causa desse problema e não tenho ideia de como resolver, se alguém puder ajudar ficarei grato!.
I can't access my game because of this problem and I have no idea how to solve it, if anyone can help I'll be grateful!.

over 2 years ago - Ubi-Orion - Direct link

@paodoce21

Hey there.

This issue usually means you're currently logged in on a different Ubisoft account than the one where the game was purchased/linked. Are you aware of any other Ubisoft accounts you have? If you are please try logging in on those and trying to launch again, when you're on the correct account you should no longer see this error.

If you are unaware or have forgotten the details to any other accounts please let us know and we'll open a support case for you. Thanks.