hello i pre-ordered the new rainbow extraction and the payment was taken when i go through my orders there are nothing i refreshed the tab and still nothing so i bought it again and see what happens, i got charged the game price again now is the 2nd day and my order section is empty i checked my ubisoft connect app and the game still not there please help or at least return my money.
Hello @skeleton-forces thanks for getting in touch with us and sorry to hear of your missing order and double purchase.
I can see you have started a support ticket with us, so an agent should respond to you shortly. Please keep an eye on your email inbox, for any messages from us, as we will need to verify your account first for security reasons.
In the meantime, please make sure to let us know the following through your private support case, so we can check this on your account >
- Your order/s transaction no. Usually found on the Ubisoft Store, or confirmation email we send you after purchase
- A Screenshot of your order, from your Ubisoft Store 'My Orders'
- Price paid and currency
- Date of purchase
Once we have received this information, we will investigate your account and reply to you over email. I will lock this thread to ensure no details are shared publicly, and we can continue support privately instead.
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