Original Post — Direct link

I asked about Microsoft about this and they said to bring it here for help because the things they suggested didn't work. Basically I'll list down what happened;
-bought r6e deluxe preorder
-on release got given the default version with some of the deluxe edition stuff
-don't have the r6s crossover items
-says i own the default and not the deluxe
Here is the link for the original discussion
https://answers.microsoft.com/en-us/xbox/forum/all/i-got-given-the-wrong-game/8ec246d3-e868-415d-b1f6-9e9afe5c607d?auth=1

almost 3 years ago - Ubi-Froggard - Direct link

Hey,

I'm sorry to hear you haven't received the correct version of the game with your pre-order. I have read your chat with the Xbox Ambassadors / Independent Advisors on the link you provided but you may be better off contacting Xbox Support directly here, rather than on a public forum, as I imagine they would have the ability to look into this and see what is on your account and see what you have ordered, which maybe the other forum support you have spoken to couldn't do.

Ubisoft Support aren't able to look at your Xbox account, orders, or add things to your Xbox account I'm afraid.