Ubi-Froggard

Ubi-Froggard


Yesterday

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I'll pass on the info shared here to the dev team and ask them to run some tests and see if they can reproduce it.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @AORUS2017

I'm sorry to hear that. Are you still having the issue or have you done anything to try and resolve it already or found a workaround?

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    Ubi-Froggard on Support Forums - Thread - Direct

Thanks for letting us know @SirHarryPierce. Glad to hear it seems to be resolved, but let us know if you notice it again.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Thanks for sharing your feedback and suggestions on this too. I'll forward this on to the dev team.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Thanks for your feedback and suggestion about this. I'll forward it on to the dev team to consider for future updates.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

We haven't been able to reproduce such issues so as these type of issues usually are hardware related, the dev team want to ask you to provide your dxdiag + engine.ini files.

If the issue happens only on a particular island - they also need a save file to be provided, letting us know which island that issue happens at.

Any other specifics, like if the issue happens in a specific region only or anything else like that , would be appreciated also.

Please reach out through one of the options below to be able to send us these files.

Live Chat (when available)

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Coleman_1

Still having an issue with not be able to interact with them?

If so, could you create a support ticket and attach a copy of your save file to it so we can forward it on to the de...

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    Ubi-Froggard on Support Forums - Thread - Direct

Thanks @Mevelios, I'll pass this one on too.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @DarkCallous

I reported this to the dev team the other day from someone else reporting this on the forums too and the dev team have confirmed the issue and looking into it.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I think there's a planned change for this in a future patch but we'll have more information closer to the time when we have the patch notes and can share them on the forums.

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    Ubi-Froggard on Support Forums - Thread - Direct

Yeah, it didn't save the timestamp. Thanks for clarifying, we'll take a look into this.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @SirHarryPierce

We're aware of the issue and the dev team have reproduced this since I raised it to them the other day, so they are looking into it.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Thanks for reporting this and providing an image. I'll get that reported to the dev team and I apologise for any inconvenience it causes.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I'm sorry to hear you are having an issue with the game not launching. Please can you go through the steps in this article first of all, to rule out any of the most common causes.

If you still have issues after this, we would need to look into your system files (DX Diag and ...

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Locate

The abandonment sanction will apply to anyone regardless as it can't tell the difference if you accidentally exited the game or not. We are unable to remove temporary bans in any circumstances unfortunately.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @tele-2923293

If your Steam account doesn't automatically link with a Ubisoft account from launching a Steam game, your Steam account is probably already linked to another Ubisoft account.

We can't assist with account queries on the public forums, so please reach out on one of the channels below so we can help find if this is the case.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I checked your support case and have unlocked the rewards for you. I've set your case to automatically close so there's nothing further you need to do.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Colandros

Please can you clarify what you believe you are missing from the battle pass?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @ThatDutchGuy97

The error code you provided usually means it's an issue with the server that we're aware of, but if you are still having the issue, just check the server status here...

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