Ubi-Froggard

Ubi-Froggard



04 Apr

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @tacticalnuke252

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply. 

We're unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @TopazMacaroon35

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply. 

We're unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately. 

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @DiaViekone

I'm sorry to hear your game is crashing. We can get a better look as to what could be causing it by having a look at your system files (...

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @NotShadi08

If you still need assistance, please can you reach out via one of the following options so we can look into this for you:

Support Ticket or Live Chat (when available)
...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Please can you check if you need to set permissions for the game in the Firewall. Running RainbowSix_BE.exe with admin privileges should trigger the Firewall to popup.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @emr3kt

I'm sorry to hear that keeps happening. Can you try just uninstalling Ubisoft Connect (or Uplay if you still have that) and redownload the latest version from our website ...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Havvari

Please could you try uninstall the game and Ubisoft Connect, then create a new Windows Admin account on your computer. Once you have done this, log in on that new account and reinstall Ubisoft Connect and the game. If you can try installing them on a different drive to before, please also try doing this. Let us know if you still have the error when launching the game again.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Evil_Wheeler

I apologise for the inconvenience it causes but I see this issue has been reported previously but hasn't been resolved yet but the dev team are aware of it.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I see you did get a few replies to your ticket already but I'm afraid the agents working emails can only respond in the order the tickets come through to their inbox and there are a lot of other people in the same kind of situation.

There's no way we can prioritise people over others just because one posted on the forums about their delay when another didn't otherwise everyone would be doing that and it wouldn't help clear the tickets that are still needing a response.

I know it's not ideal, but you will continue to receive responses through your ticket whenever they get to yours again.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Taran211

Have you already reached out through a private channel providing the screenshots?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @dankmemeboi838

You do need to link your Xbox account to the account that you have played on PC, but if the sync hasn't worked, you'll need to reach out via one of the following options so we can look into this for you:

...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Lord047

There has been an issue with Nvidia drivers causing the issues you describe. Did you roll back your drivers to resolve this already?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

We have reported this happening already so the dev team are aware. It doesn't seem to be exclusive to any particular challenge though.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @pa103vel

I apologise we didn't get to your thread earlier but I'm afraid we aren't able to remove temporary bans in any situation, so if it ever happens, all you can do is wait it out I'm afraid.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

If your device is connected via USB, can you try using a different port for it please?

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @denzer98

I'm sorry to hear you are having an issue with the game crashing. Please can you go through the steps in ...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

If you still didn't receive it after trying the same things posted above, please can you reach out via one of the following options and provide and let us know when you reached level 100 so we can look into this for you:

Support Ticket or Live Chat (when available)

...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @SanAce98

If you still need assistance, please can you reach out via one of the following options so we can look into this for you:

...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @bdawgg06

Sorry to hear you haven't received your charm. If you have waited over 24 hours for your charm to be delivered and it is still not in your inventory, please take a screenshot of your subscription website on twitch, with your username visible. This can be found ...

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24 Mar

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @MisterFibble

Thanks for raising this. I'll ask our team to look into this and see if they are able to reproduce it and observe the same issue.