Ubi-Froggard

Ubi-Froggard


25 May

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @ecocrash

I saw your posts in the wrong game forum and have just moved the info to this thread for you. Not sure why that kept happening for you. I'm sorry to hear your game is crashing but thank you for the system specs you have provided so far.

Please can you check through the steps in ...

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24 May

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @tallydaboy123

Thanks for reaching out! After thorough investigation, the development team is unable to address specific voice line and subtitle alterations. The team must focus on issues that have a comparatively higher impact on gameplay experience.

I apologise for any disappointment caused from this. 

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @vm4m9tz4pb

I'm sorry to hear you are having the issue also. It's not something that was intended to be resolved in today's patch, but you could you provide a video clip if it's still happening after today's patch please?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @redviper11

I just had a check but I see it's still an open issue that we're aware of unfortunately. I apologise for any disappointment caused.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I don't see any other ways to get this from the information that I have, but I'll ask and put a suggestion forward to make it available in other ways if it's not, as I know it would be disappointing to have to start over to get it.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Thanks for the links and images. I'll see if I can get someone to look into this and if it's possible to keep information more up to date or at least add a disclaimer on about patches and additional content sizes.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @reveriiic

There's another patch today, so it will be higher than that now, but it sounds about right if you don't have extra content too.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @ukyo9999

I'm sorry to hear this. If the money is showing as missing from your account, this means there is an authorization hold on the funds, but this won't ever complete if there's been an error at checkout, and the money usually returns to your account after 5 - 10 working days by your bank. 

Some banks will remove the hold on the payment earlier if you ask them to. 

You will need to make a successful payment in order to use it, so if you do attempt the order again, it may be worth trying a different payment method or a different bank card.  
...

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @sidsixt

We can certainly pass on the suggestion for you. I'll add that it got some comments in support of this too.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

@azullFR Thanks for providing some information already.

@jeffinuk75 Regarding the 1st issue you mentioned, could you provide a screenshot of the quest you referred to for me. I just want to check if it's a game quest or a Ubisoft Connect challenge so I can see if this is something we can help unlock from our side.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @itismemarkinit

I'm sorry to hear this is still showing and not counted towards your progress. Could you take some screenshots or capture a video clip showing what you see still please so we can forward this to the team to look into?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @banana_player

I see we have a known issue with this description (that I'll hide with a spoiler tag) spoiler

Could this be the same issue you are experiencing? If so, it's something that should be resolved in a future update.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @iTz_Ark_Angel_x

I'm sorry to hear your game is crashing often and thank you for the information you have provided so far, and to everyone else who has already suggested some things.

Please do check through the steps in these articles here ...

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @girlwithylweyes

I'm afraid we don't have news or a NG+ mode currently but keep an eye on the News and Announcements section or the official site ...

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Hey,

We have fed this feedback on previously for Ubisoft Connect as it is intended behaviour, but it's something that will the team will consider for future updates for Ubisoft Connect.

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    Ubi-Froggard on Support Forums - Thread - Direct

Glad you were able to find some help here @kingstonsnelson. Thanks for letting people know it still helps.


23 May

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @hella686

Thanks for updating the thread to let us know its working already. hope you enjoy it 🙂

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @fcgcell1984

I'm sorry to here your achievements never unlocked. Can I just check if you were connect online at the time whilst completing or had you noticed any Ubisoft server connection errors at the time?

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @arlen1000

You don't need a key when purchasing from Epic. To correct this situation, I recommend the following troubleshooting steps:

Close Ubisoft Connect fully so it isn't running at all.

Navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and copy the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please try downloading the game again in Epic or launching it.

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    Ubi-Froggard on Support Forums - Thread - Direct

Hey @danielwlsn

Glad you were able to get back into your game and thanks for sharing what worked for you. Hope it helps others.