Original Post — Direct link

I, like many others, linked my Xbox Account and my Ubisoft Account. After I linked them, I was able to download R6E. When I went to play it, I tried to load from the Desktop Shortcut that was created during installation. Ubisoft Connect sat at "Initializing..." for 30 minutes before I force closed it. When I went to Ubisoft Connect App, I can see that R6E is installed but greyed out and my only options are "Hide" or "Uninstall".

I checked other posts, I unlinked and relinked 3 times, I cleared the Ubisoft Games Launcher Cache, I tried everything I could think of and everything I found online, except uninstalling it because I've read that if you uninstall it, the game will not be available to redownload as I got it from GP. I will say that between the time that I downloaded it (on the 20th) and today (24th) my PC Ultimate GamePass did lapse but I fixed the issue with the payment processing and MS shows that I have Ultimate GP again.

Has anyone got this to work? Do I just need to wait a few hours for Ubisoft to see my GP has been renewed? Help!

about 3 years ago - Ubi-Orion - Direct link

Hey there.

This is very likely because your subscription lapsed based on your description of the issue. We can assist you with this but to do so we'll need to discuss this with you via a support case.

I have checked your account and I can see you have a support case open with us already. A member of the team will get back to you as soon as they can on this case, alternatively you can also reach us via live chat during our opening hours.

Thanks.






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