[2022] The laser beam cannot be obtained

Hello @x-joker-18 thank you for your post about this purchase.

Are you able to upload a short 1-minute video clip of you trying to redeem your Ubisoft Connect units, for us to be able to view also and pass it on to our Connect team?

If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay, using the Windows and G key, then select the capture/record option. You can then upload this to a website such as Youtube/Imgur/Twitter and post the URL link to view.

Xbox and PlayStation consoles should give you an option to record a clip using the share button on your controller, then your console will ask if you would like to upload this to YouTube or Twitter, where you can then share the URL link with us, for us to be able to view.