Original Post — Direct link
Sorry, this has been happening for a very long time and I really do not understand how comes nobody managed to fix it yet. This chat on during matchmaking is weird...

At least I need to understand, can we quite the queue safely or are we supposed to be matched? When this chat thing happens

6 minutes is quite a long time here...

https://i.imgur.com/ybG8euf.jpg
about 4 years ago - UbiShoreman - Direct link
Hey Maestro! Is this an issue you're running into with just the ranked playlist or is it all of them?
about 4 years ago - UbiShoreman - Direct link
Gotcha! Is this consistent after attempting to restart the match queue as well?
about 4 years ago - UbiShoreman - Direct link
Alright Maestro, thanks so much for giving such a detailed account of this! Just another clarifying question, are you receiving a game abandonment sanction for a game you were never a part of? I just want to get a good idea here so we can help you out to the best of our power.
about 4 years ago - UbiShoreman - Direct link
Originally Posted by MaestroOfficial
Shoreman, glad to give feedback when somebody is listening

Yes, that happened to me and other people few times, I think it is possibly related to the fact that when we queue in a squad of less than 5 people the rest of the team can get into the game while we are stuck on the menu and of course if we cancel the queue and manage to get matched in another game (thanks to some dark magic) we will get the penalty for the first game we could never enter. Which is weird as one account shouldnt be able to be into 2 different game instances in the same moment possibly...

Problem is this is not consistent, I can never say, with certainty if I am stuck in the menu and the chat is on whether I am really inside a game instance or this chat is on even if we are still waiting for the lobby for fill for example, I try to explain this with the squad size as I would hope if the squad is full no game instance can, start when one team is of 0 people (if the all squad is still in the menu) but my level of certainty is not 100%...

I can also tell you that I was once one the other side of this and got matched in a game against a team of 1 player, possibly because the 4 stack queuing with him got in a situation like this and left the queue.

As well i can tall you that some 30+ ‰ of times I play without a full squad either team has 1 person missing since the very beginning, maybe it's just a problem of toxicity but maybe it's partly due to this issue. It's not that a person leaves but it's never in the scoreboard to start with so maybe they can never join...
And I'm happy to be listening! Feedback like this helps us improve things for you guys!

This does sound like a bug that crops up every now and then - I'll be sure to make a note of it so we can bring it to the dev team.