Hello there, thank you for getting in contact with us about your issue.
At the moment we are only able to offer support in English in this forum. Are you able to use a translator to type in English, as we are unable to offer support if questions are posted in a different language, thank you.
Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our Ubisoft Support website, by logging into our Support website, here - https://support.ubisoft.com/ru-RU/
If you scroll down the page to where it says 'Still Need Help?' Please fill in as much information as possible the click 'Submit My Case'
In the meantime, perhaps another Russian speaking player may be able to help you in the Forums with your query.