18 days ago - UbiYubble - Direct link
Originally posted by Nickk: So back in shadow legacy I got the seasonal skin and today I found out I lost it, contact Ubisoft support they said there's no record of it.

I then told them let me find a video of me playing with it, they also said no, even if I have the video if it's not on record they won't add it back.

It's just a skin I bought to complete the Jackal green and black set back in that season, so I'm not going to give the support guy a hard time because I know they won't be able to do anything.

So, prepare to randomly lose your black ice skin because they just want to remove it and they can just say they have no record of it, end of story. You can't do nothing about it.

Do you have the Support Ticket #?