[2019] Didn't get all operators?

Originally posted by Alque: Includes all 24 add-on Operators from Year 1, Year 2, and Year 3 Passes
Includes the Year 4 Pass: early access to eight Year 4 Operators, eight headgear and uniforms, 600 R6 credits, and more! Well i answered my own question this is straight from the site so, where are my year one operators and for some reason ella was locked too

You'll want to reach out to Ubisoft Support [support.ubi.com] so they can look into this for you.