[2020] Ubisoft Support Ban Appeals

Originally Posted by c0penhagenmanTV
Hello all, I have recently returned to gaming after a little hiatus, and decided to download siege again. I log on and are greeted with a permanently banned for cheating message. So, I contact support, put in a ticket and received a very swift response. Now, I have never cheated in any game, and after doing some research on the web, I did find many people who were mistakenly banned and had theirs lifted. I even found videos and threads with notorious players who were banned and had them lifted. So I figured Ubi would do their due diligence and look into it. I was wrong. I was replied to with what seemed to be a tin can response, indicating that all the games on that account were banned due to a breach of the code of conduct. Support went on to say, that the ban will not be lifted and they do not have the ability to overturn it. Fine, I get it, they cant really do anything. So I sent them a response asking to possibly elevate this issue to someone who can make decisions and maybe provide a somewhat detailed response as to what the actual heck is going on. Now, I have heard that their support is pretty horrible, i am still awaiting a response but are fearing the worst. I asked in my recent reply if I needed to be aware of any malicious activity on my account, but i did not see anything in my email linked with that account indicating anyone tried to log on or anything. Am I supposed to just throw my hands up and say okay, take my money, with little to no description as to what happened. I have thrown quite a bit of money at that game and had it since beta, really wishing someone, the right person from Ubi can provide some clarification and not just a copy paste statement. Thanks for taking the time to read, feedback is appreciated, even from the trolls.

Originally Posted by c0penhag3nman
Got the same response, yet again. Pretty sure most of the "support staff" are nothing but a bunch of incompetent trolls. A child can copy and paste, im beyond the point of let me talk to the manager phase, unfortunately the only way to elevate something is through support, and when they ignore that main point of you claim and just copy paste, they are rendered useless. No hope for this one Im afraid, one account, 7 years of service and 11 games i can no longer play. Not a coincedence, IMO. Ill join one of the many class actions against ubisoft and hope i can recover my funds. People blatantly cheat every day, and not a damn thing happens to them, i log on after 2 years and all games on the entire acct, gone, just like that. Ubi wont answer if my account was breached, which i dont think it was, but they wont even entertain the idea. Probably the same people who scam call everyone claiming they work for microsoft. I get better service at McDonald's. Good riddance ubi.