Original Post — Direct link
So this morning i decided to play some siege but as soon as it asked me to press any key, it said User profile loading failed, and then it said that if i played then i would have lost all of my data, i want to have an answer ubisoft because i have bought things in game and if i lose those too then i would need my money back.
about 7 years ago - UbiNoty - Direct link
Originally Posted by tereetrop
So this morning i decided to play some siege but as soon as it asked me to press any key, it said User profile loading failed, and then it said that if i played then i would have lost all of my data, i want to have an answer ubisoft because i have bought things in game and if i lose those too then i would need my money back.
Are you missing anything? Or just missing settings? All of your user profile data is stored server side so outside of certain things like visual/graphic/sound/keybinding setup I don't believe anything account-based should have been lost.

If you are missing things, please let us know as soon as you can through support so we can look into it for you.