Original Post — Direct link
Here is the clip: https://vimeo.com/567798214
i wanted to do my placement matches today
but now i got a Ban for nothing because they Surrendered
i am on PS4 and this was an unranked match is it possible to remove my ban
it would be nice if you wouldnt get a ban if the opposing team surrenders or if your internet fails
over 3 years ago - Ubi-Milky - Direct link
Hello DownBaddie, thank you for the video and sorry to see this.

Usually a 24 hour ban is given for more than one disconnection during a ranked match within a 24 hour period. Did you disconnect from another match also?

Unfortunately no Ubisoft agent has the ability to adjust MMR on your account or remove sanctions. We do not have any tool or ability to do this, as this is solely controlled by the game only.

What we can do is offer troubleshooting to help strengthen your connection so you do not disconnect again/as often.

The following guides should help improve your connection to our servers, this includes port forwarding -

PS4 - https://ubi.li/12soI
PS5 - https://ubi.li/JE6K7
Xbox One - https://ubi.li/6L9Js
XBSX/S - https://ubi.li/55G8e