devtrackers.gg
4 months
ago -
Ubi-Dastan
-
Direct link
Hey there,
Sorry for the delay in getting back to you and that you have been experiencing these issues after the update.
I just wanted to check to see if you are still encountering the Black screens? If you are, would you mind providing us the following information so we can look into this further for you?
1. Could you let us know some of the specs of your system?
- OS you're using
- CPU
- GPU (Including VRAM)
- RAM
2. Do you play on a Laptop or PC Desktop?
3. Is the game installed on the same drive as the launcher or on different ones?
4. Could you let us know on what type of drive they are installed on? (SSD, HDD, Virtual Drive, External Drive)
5. Screen resolution and refresh rate
This information would help us to look into this further for you.
- Ubisoft Support
Sorry for the delay in getting back to you and that you have been experiencing these issues after the update.
I just wanted to check to see if you are still encountering the Black screens? If you are, would you mind providing us the following information so we can look into this further for you?
1. Could you let us know some of the specs of your system?
- OS you're using
- CPU
- GPU (Including VRAM)
- RAM
2. Do you play on a Laptop or PC Desktop?
3. Is the game installed on the same drive as the launcher or on different ones?
4. Could you let us know on what type of drive they are installed on? (SSD, HDD, Virtual Drive, External Drive)
5. Screen resolution and refresh rate
This information would help us to look into this further for you.
- Ubisoft Support