Original Post — Direct link

So today I decided that I wanted to play some ranked. After waiting about double the estimated time I get into a game, get through the ban phase: no problems. However in Prep Phase my game freezes and I lose connection to the server. I try to go back into the game. 3 times the game boots as offline, can't sync to the server. All that nasty unpleasant stuff. When I reboot the Ubisoft Connect launcher for the third time I get into the game. Then I find out that I have received a penalty for "abandoning" the match. My reputation also drops. I feel like there should be a difference between a game freeze and a quit to menu. Poor systems...

about 1 year ago - Ubi-Mushy - Direct link

@Silver-mp3 Hey there, I'm sorry to hear you're running into these issues in-game. I recommend running through our basic PC troubleshooting guide to rule out some potential causes for this kind of issue. If those steps don't help, please let me know whether this happens every time you play or just some of the time.






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