Ubi-Mushy

Ubi-Mushy


11 Aug

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    Ubi-Mushy on Support Forums - Thread - Direct

@StickyFromRivia Thanks for the update! It is not possible to manually change your datacenter on consoles, apologies for any confusion.

The game will automatically connect to the server with the best connection when you first start the game. If you restart the game, does it still connect you to the same server? Could you also run through the steps in ...

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    Ubi-Mushy on Support Forums - Thread - Direct

@patrikmicrosoft Thanks for providing those screenshots!

What happens when you try and join a ranked match in solo matchmaking? Could you provide a screenshot of your current ranking stats as they appear in-game?

Also, could you confirm which PlayStation console you're playing on?

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    Ubi-Mushy on Support Forums - Thread - Direct

Hey folks, sorry to hear you're all experiencing this issue! I'd like to gather a bit more information to help the team look into this issue properly.

@Miko251 I really appreciate you providing that video and attempting to provide those files. I can't access those through a file sharing site, but I can pull them up through our support site. Can you create a ...

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    Ubi-Mushy on Support Forums - Thread - Direct

@bbeijing Hey there, sorry to hear you've encountered performance issues in Rainbow Six Siege. Could you run through the steps in this troubleshooting guide to help investigate this issue?

If you still see FPS drops after those steps, please ...

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09 Aug

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    Ubi-Mushy on Support Forums - Thread - Direct

Hey folks! This issue should be resolved in TU 15.4. If you're still unable to use checkpoints during raids, please let me know.

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    Ubi-Mushy on Support Forums - Thread - Direct

@UBiRod-M8 @R0CH3LL3 Thank you both for providing additional information! Could you also run through our ...

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    Ubi-Mushy on Support Forums - Thread - Direct

@gabberdabberdoo Hey there, welcome to Discussions! I'm sorry to hear you didn't receive any regulus parts from completing that raid.

Was this your first time completing the Iron Horse raid? If not, when was the last time you completed it?

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    Ubi-Mushy on Support Forums - Thread - Direct

@Metal_Greg Hey there, sorry to hear you're missing some content! I recommend creating a support ticket so our team can look into this in greater detail.

...

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    Ubi-Mushy on Support Forums - Thread - Direct

@alecus84 Hey there, sorry to hear you experienced this issue completing that Manhunt. Did this just occur the one time, or are you still prevented from finishing the manhunt? Was this in the fight with Faye Lau? Any screenshots or video you have would also be useful.

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    Ubi-Mushy on Support Forums - Thread - Direct

@N3mB0t Hey there, thanks for reaching out about this issue. I apologize for not responding sooner.

Does this only occur in the Manning Zoo mission, or have you noticed similar issues in other missions? Could you record a video of this issue occurring?


04 Aug

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@MrMalang Hey there, sorry to hear you're running into this issue connecting to the game! Could you run through the steps in this FAQ to troubleshoot this?

If you still experience this issue after that, please post a screenshot of the screen you're getting stuck at.

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    Ubi-Mushy on Support Forums - Thread - Direct

@R0CH3LL3 Thanks for confirming that. Have you noticed if this happens more often with certain weapons or in certain locations? Do you run any peripheral software while playing game, such as the Logitech G-Hub app?


19 Jul

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    Ubi-Mushy on Support Forums - Thread - Direct

@uchisasori Apologies for the late response! I appreciate you answering that question.

Could you grab some screenshots of this issue? Specifically it would be useful to see the level differences you're seeing on different difficulty levels.


05 Jul

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    Ubi-Mushy on Support Forums - Thread - Direct

@ghostpanther154-0 Hey there! We don't have any updates on this issue at the moment. As @RAGE_THERAPY said, you should still be able to promote recruits to agents using the "Promote to Lieutenant" button.

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    Ubi-Mushy on Support Forums - Thread - Direct

@Trashbunny Sorry to hear you experienced this issue! I've gone ahead and passed your information over to the team so they can investigate further. Please watch this forum for updates.

Everyone else on this thread, thanks for chiming in with your experience in similar situations. If you run into this issue yourself, just let me know.

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    Ubi-Mushy on Support Forums - Thread - Direct

@gabriel-knight Hey there, glad to hear you found a solution for this issue as well! Please feel free to reach out if you run into any further issues.

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    Ubi-Mushy on Support Forums - Thread - Direct

@ssmnz Hey there, sorry to hear you're encountering a visual issue after the update! Could you provide some screenshots of the issue, as well as your in-game settings? I'd like to take a closer look at this situation.

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    Ubi-Mushy on Support Forums - Thread - Direct

@rabin_lorac Apologies for any confusion. If that workaround doesn't resolve things for you, please update this thread so we can investigate further.


26 Jun

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@troublsum03 Hey there, welcome to Discussions! I'm sorry for not responding to you sooner.

Could you confirm that this issue persists after rebooting the game? Have your credits or reward track levels restored after rebooting? If not, please let me know your level and amount of credits from before this occurred.

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    Ubi-Mushy on Support Forums - Thread - Direct

@skoknor Hey there, thanks for reporting this issue occurring on other items. Can you grab some screenshots or video of that so we can get that to the team? Also, have you tried recalibrating that item then trying to customize it once more?