Ubi-Mushy

@Mevelios You are correct, this should be fixed in the latest update!

@MasterSam007 Please feel free to reach out if you run into any further issues!

Hey folks! @Asterix201252 is correct, this issue should be fixed with Game Update 17: (https://anno-union.com/updates/anno-1800-pc-game-update-17/). Please let me know if this is still happening for you, though!

Hey folks, sorry for not responding sooner! This should be fixed in Update 17: (https://anno-union.com/updates/anno-1800-pc-game-update-17/), but please let me know if you run into any further issues.

@mindjuice Thanks for the additional information. I do still recommend completing basic troubleshooting, as these issues can be affected by a wide range of things. If the issue persists, please grab a video of this ...

@alandonovan Hey there! The team has identified an issue where when "Sticky Selection" is enabled, diplomacy actions cannot be selected. They are working on a fix, so please keep an eye out for updates

@Nicholas_Steel Thanks so much! I took a look at your files and noticed your GPU driver is out of date. Do you know if you've updated it since creating those system files? If not, please do so and check if the issue persists.

@CarmenMisaki Hey there, I'm glad you were able to find a way to fix this! Please feel free to reach out if you run into any other issues.

@Asterix201252 Hey there, thanks so much for the save file and the additional information! I've passed that over to the team so they can take a closer look at the matter

@Asterix201252 Hey there, sorry for the delay! I was able to locate that save file, so I've forwarded that over to the team for further investigation. Thanks again!

@HuEndeneu42 I'm sorry to hear that didn't help in your situation. As a next step, I recommend reaching out through our support site so the team can investigate this in greater detail.

@Gooeyfishbut Hey there, sorry to hear you received an abandon sanction! As previously stated, we cannot remove temporary sanctions. Apologies for any inconvenience.

@Spitfire4747 Hey there, I'm sorry to hear about your experience. I see there is a new update on your case, so please check that out when you get a chance.

@MUNGE Hi there, I'm sorry to hear you're experiencing performance issues on this particular map! Can you run through the steps in this FAQ and let me know if this still occurs?

@SmokeYoAsh__ Hey there, sorry to hear you're running into this issue. Are you using any kind of overlay with the game, such as the Steam or Ubisoft Connect overlay? If so, please try disabling that overlay and let me know if the issue persists.

@Silver-mp3 Hey there, I'm sorry to hear you're running into these issues in-game. I recommend running through our basic PC troubleshooting guide to rule out some potential causes for this kind of issue. If those steps don't he...

@speedyburst1 Hey there! For assistance with your account, you need to reach out through our support site. The team will be able to take a closer look at your account and get back to you as soon as possible.

@blucazo0 Hey there, I'm sorry to hear you received a ban because your game froze. It looks like you're playing on an Xbox Series console, so if these freezes happen frequently I recommend running through the steps in th...

@usuor I'm sorry to hear this happened. Our team can't remove temporary bans, but we can definitely look into the issue that caused the ban. Do you recall the approximate time and date that this occurred?

@Beatdropper22 Hey there, I'm sorry to hear you're running into this issue with loading your player profile! To resolve this, I recommend running through the steps in this FAQ. If you have any ...

Hey folks, I'm sorry to hear you're stuck in this mission! Does this persist after running through these steps and then reloading your save? A video of the issue would also be useful to have.