Ubi-Mushy

Ubi-Mushy


18 Jan

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    Ubi-Mushy on Support Forums - Thread - Direct

@zljatokosa Hi there, sorry to hear you've experienced this issue! This has been reported to the team, but we don't have any further updates at the moment. I recommend keeping an eye on this forum for news on that.

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    Ubi-Mushy on Support Forums - Thread - Direct

@dubie3795 Hi there, I'm sorry to hear you're having trouble saving your game! I see you've already tried some of the steps in our basic troubleshooting guide, but I recommend checking out the other steps there. I also see you've created a support ticket, so I recommend ...

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    Ubi-Mushy on Support Forums - Thread - Direct

@hundreAd1800 Hey there, thanks for reaching out to report this! Could you confirm whether that quest still appears in Enbesa after verifying your files?

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    Ubi-Mushy on Support Forums - Thread - Direct

@Qasrei Hey there, sorry to hear you're also having trouble launching the game! First of all, please make sure that you meet the minimum requirements for the game. If you haven't already, please also run through our basic PC troubleshooting guide.


12 Jan

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    Ubi-Mushy on Support Forums - Thread - Direct

@Violstar Hi there, sorry to hear you're missing your progress for The Division 2! To help get this sorted out, please create a support ticket and provide a short summary of the situation, along with the following information.

CHARACTERS MISSING: 
ARE ANY CHARACTERS H...

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    Ubi-Mushy on Support Forums - Thread - Direct

@andy811963 Hey there, sorry to hear you're running into this! The team is aware of this issue, and you can find updates on our known issues board.

...

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    Ubi-Mushy on Support Forums - Thread - Direct

@Heimdall__PL Hi there, thanks for reaching out to report this! The team is aware of this issue, and they are looking into the matter. You can follow progress on our known issues Trello board.

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    Ubi-Mushy on Support Forums - Thread - Direct

@gaz2111 Hi there, I'm sorry to hear about your experience in The Division 2. Make sure to report any suspected cheating using our in-game reporting system.

Please note that cheating is against our Code of Conduct, and sharing information on cheats is against our ...

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    Ubi-Mushy on Support Forums - Thread - Direct

@Gabriel-Knight Hi there, I sincerely apologize for any continued inconvenience due to this crashing issue. The team is aware and investigating the situation, and we will share any news as soon as it's available.

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    Ubi-Mushy on Support Forums - Thread - Direct

@Irodeyourmom Sorry to hear those steps didn't help. I see you have an open support ticket, so could you update your case with a copy of your system files? This will allow the team to take a clos...

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    Ubi-Mushy on Support Forums - Thread - Direct

@Nihilister13 Thanks for the additional information. I see your case has been escalated, and this issue has been reported to the team. In the meantime, I recommend trying out that workaround if you can.

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    Ubi-Mushy on Support Forums - Thread - Direct

@killerjames425 Hi there! I'm sorry to hear about your experience with The Division 2. I can't comment on any potential compensation as this is up to the development team, but I'm happy to help investigate the issues you've mentioned and make sure they've been properly reported.

For the performance issues on PC, some players have reported similar issues and this has been passed on to the team. In the meantime, I recommend running through ...

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05 Jan

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    Ubi-Mushy on Support Forums - Thread - Direct

@Pickarix Hey there, sorry to hear you're experiencing crashes in-game. As a first step to troubleshoot this, please run through our basic PC troubleshooting guide.

In the future please refrain from necroing old threads, per our ...

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    Ubi-Mushy on Support Forums - Thread - Direct

@Medix1 Trophies unlock retroactively when switching platform generations, but you may need to do something in-game to trigger the unlock. Have you completed any main or side quests since completing the trophy and switching platforms?

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    Ubi-Mushy on Support Forums - Thread - Direct

@Ghostp511 Hey there, sorry to hear you ran into this issue! The team is investigating, but I don't have any further updates to share at this time. Apologies for any inconvenience caused.

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    Ubi-Mushy on Support Forums - Thread - Direct

@pekengpancake Hey there, sorry to hear you're having trouble continuing this quest! Can you make sure that you have the latest update installed? You can check which version you have in the bottom right corner on the main menu when you start the game.

Please also provide some more information on what's happening when you activate that cutscene.

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    Ubi-Mushy on Support Forums - Thread - Direct

@jnl1105 Hey there! Since Assassin's Creed Valhalla supports cloud saves, you can upload save games on your PS4 and then access them on a PS5 console. Please check out this FAQ for more info on how to do this.

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    Ubi-Mushy on Support Forums - Thread - Direct

@JAC072 Hi there! I'm sorry to hear you've encountered crashing in this game mode. This feedback on save options during river raids has been forwarded to the team. As for the cause of the crashes, I'd like to investigate this. Have you noticed any patterns for these crashes, such as a particular location where they happen or any actions that you take just before they occur?

Also, please refrain from further off-topic discussion in our Player Support section.

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    Ubi-Mushy on Support Forums - Thread - Direct

@Diddy_DHS Hey there, sorry to hear you're running into an issue with this quest! Are you seeing a location for the quest? If so, what happens when you go there?

Also, are you able to load a save from before you started this quest?

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    Ubi-Mushy on Support Forums - Thread - Direct

@N_T_D Hey there! I'm sorry to hear you encountered this issue, and that you aren't able to update the game to get the fix.

This quest is required to complete the Jotunheim Saga, and by extension, the Asgard saga. However, you'll still be able to complete the main storyline and reach most of the other content in the game.

You may be able to get around the issue by loading a save game from before the start of that quest. In order to update the game, you could also use a mobile hotspot or bring your console to an internet café. I understand this isn't a perfect soluti...

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