devtrackers.gg
i lost some points yesterday... never saw any hacker in MY team thought and reported 2 in enemy team... hopefully i'll get some back soon...
You'll only see the impact of the MMR rollback kick in when a cheater is identified, verified and banned by us. So typically it has no relation to the game you were just in. But please definitely keep reporting since they do help improve our detection process!
edit: u/PercyXLee explained it perfectly. Except - to explain further the rollback conditions: we cannot confidently determine which games a banned cheater actually cheated in so we make the basic assumption that they are cheating in all games to simplify things and therefore rollback MMR from all games they were in. We did try to test only rolling back games in which a banned cheater -won- a game (again under the assumption that they cheated in all games, win or lose) but the imbalance in MMR that was caused by this would have thrown the entire ecosystem into chaos. Hope that helps :D
How do you report cheaters? My team was hit offline by a hacker who impersonated as one of my friends who joined our party to get our IP addresses.
Bizarre story I know but it unfortunately happened
support.ubi.com. Or this should take you to a template that's partially pre-filled.
As always, attach any video/screenshot evidence and provide whatever details you can as logically as you can :D
I've been reporting people daily in game and through support with video proof of cheaters since December and haven't seen a single adjustment for my games and I've lost over 2000mmr because of it. Hell the people I'm reporting are still playing and being put into my games daily too. So your system isn't very effective if people are being reported 100 times a day with zero consequences.
There's a process in place, and I can guarantee that we do our utmost to uphold the fidelity of that process. While it may feel that your experience so far has not felt like it has been fruitful, your contribution and other players contribution via reports is still helpful and needed. The system isn't perfect, but we're continuing to try and improve effectiveness.