Original Post — Direct link
Hi,

I bought this game last night from Steam and when I try to start it from Steam, Ubisoft Connect asks for an activation key. I've followed the forum posts and youtube threads saying to verify game files but none of the tips given have solved the problem. I bought the Crew 2 through Steam and it works seamlessly.

Best,
Ben
almost 4 years ago - Ubi-Karl - Direct link
Hey formulaic, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To correct this situation, I would like to suggest that you follow the steps below (if these are not the steps you've already tried):

Firstly, please make sure you're launching Steam and Uplay with admin privileges, by following these steps.

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Steam:

- Open Steam
- Right-click the affected game in your Steam library and select Properties from the drop-down
- Select the Local files tab and click the Verify integrity of game cache... button
- Steam will verify the game's files. This process may take several minutes
- Once the process is completed, the Check Window will automatically exit

If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

When this has been completed, try launching the game again.

Keep us updated and should you have any questions, let us know!