about 4 years ago - /u/UbiNoty - Direct link

Update [03.14.20 - 8:30 PM EDT]: Issues should be resolved, please see here for details.

[03.14.20 - 3:00 PM EDT]: PS4 maintenance will start now.

[03.14.20 - 2:30 PM EDT]: We're performing an emergency maintenance on PC at this time which may help to alleviate some of the reported issues. We'll monitor the results and make a decision for a PS4 maintenance once it is complete.

We're currently looking into the matchmaking and missing end-of-game rewards reports on PC and PS4.

We are looking for more information to help us with the investigation. If you have experienced long matchmaking problems or missing end-of-game rewards, please share with us below:

  • Uplay ID
  • Platform
  • Region
  • Issue Type: Matchmaking / Account Rewards
  • Date: Date + Approximate time it occurred.
  • Short Description: Please describe in brief the problem you encountered (what happened, when it started, how often, etc.)

Thanks!

P.S: For some players, we are aware there is a delay for end-game rewards and you may still receive it after 30 m - 1 hour. If you do not see your account updated after a restart after waiting, please let us know below!

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