Failure to reconnect

Originally posted by Keyleart: after disconnection i cant get back to game and get 1 hour penalty, altho i tried several times to reconect :D

Hey Keyleart,

Thank you for kindly reaching out, sorry to hear that you were disconnected from the game and were unable to reconnect which resulted in a penalty.

I am afraid that we are not able to remove temporary bans but to rule out some common causes I have some tips I would advise trying below.

- Ensure your PC meets all system requirements [www.ubisoft.com] for Siege.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated troubleshooting guide [ubi.li]
- Ensure your network is configured [ubi.li] for the game

Should you have any trouble, just let us know and we will be happy to help