ubibug

Hey CRANBERRY,

Thank you for reaching out, sorry to hear that you have been encountering disconnections that then result in temporary bans.

I am afraid that we are unable to remove temporary bans but are keen to get to the bottom of the cause for disconnections. For troubleshooting would it be possible to complete the steps in our connection troubleshooting guide https://ubi.li/RMHiR.

Should you have any further trouble, would it be possible to advise the platform you play on and any trends you have noticed around this happening?

Many thanks