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about 18 hours
ago -
Ubi-WheelyDuck
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Hey Kellykelly,
Thank you for reaching out, sorry to hear that you have been having trouble launching games as they crash instantly. For clarity can I check if it is Ubisoft Connect that crashes or the game itself?
To rule out some common causes I have some tips I would advise trying below:
- Ensure your PC meets all system requirements [www.ubisoft.com] for the game including being installed on an SSD.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated troubleshooting guide [ubi.li]
Many thanks in advance
Thank you for reaching out, sorry to hear that you have been having trouble launching games as they crash instantly. For clarity can I check if it is Ubisoft Connect that crashes or the game itself?
To rule out some common causes I have some tips I would advise trying below:
- Ensure your PC meets all system requirements [www.ubisoft.com] for the game including being installed on an SSD.
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated troubleshooting guide [ubi.li]
Many thanks in advance