over 2 years ago - /u/siegedevteam - Direct link

EDIT #3 - Monday, September 13 @ 4:35pm ET:

Console performance continues to hold steady.

We have identified a fix which addresses the issue of joining Squads on console, and have deployed it on Xbox and PlayStation.

We will closely monitor its performance and keep you informed of any further updates.

EDIT #2 - Monday, September 13 @ 12:30pm ET:

This morning, we observed an issue affecting matchmaking on console and have since deployed a fix for this.

Console performance has returned to normal, but this temporary fix has caused an issue with joining Squads.

We are aware of this and working on a permanent fix.

EDIT - Sunday, September 12 @ 9:00pm ET:

We're happy to report that the issues affecting matchmaking on PC have been successfully resolved.

As some of you have reported, there was an emerging issue preventing console players from joining Squads. We have addressed this and things should be returning to normal.

We'll continue to closely monitor the game's performance to ensure these fixes hold. Over the next week, we will implement more robust long-term measures to prevent this from happening again.

Once again, thank you for standing by as we stamp out these issues!

ORIGINAL POST:

Hey r/Rainbow6,

Thanks for bearing with us! We're aware of two separate issues, one impacting matchmaking on PC and one impacting online infrastructure on Xbox, and the team is actively working to fix both.

As soon as we have solid details to share, we'll update you here and through the Rainbow6Game Twitter account.

All that to say, we're on it!

External link →
over 2 years ago - /u/siegedevteam - Direct link

EDIT #3 - Monday, September 13 @ 4:35pm ET:

Console performance continues to hold steady.

We have identified a fix which addresses the issue of joining Squads on console, and have deployed it on Xbox and PlayStation.

We will closely monitor its performance and keep you informed of any further updates.

EDIT #2 - Monday, September 13 @ 12:30pm ET:

This morning, we observed an issue affecting matchmaking on console and have since deployed a fix for this.

Console performance has returned to normal, but this temporary fix has caused an issue with joining Squads.

We are aware of this and working on a permanent fix.

EDIT - Sunday, September 12 @ 9:00pm ET:

We're happy to report that the issues affecting matchmaking on PC have been successfully resolved.

As some of you have reported, there was an emerging issue preventing console players from joining Squads. We have addressed this and things should be returning to normal.

We'll continue to closely monitor the game's performance to ensure these fixes hold. Over the next week, we will implement more robust long-term measures to prevent this from happening again.

Once again, thank you for standing by as we stamp out these issues!

ORIGINAL POST:

Hey r/Rainbow6,

Thanks for bearing with us! We're aware of two separate issues, one impacting matchmaking on PC and one impacting online infrastructure on Xbox, and the team is actively working to fix both.

As soon as we have solid details to share, we'll update you here and through the Rainbow6Game Twitter account.

All that to say, we're on it!

External link →
over 2 years ago - /u/siegedevteam - Direct link

XBOX UPDATE: We believe we've identified and solved the root of the infrastucture issues on Xbox. It should now be behaving as intended.
We will continue to keep a close eye on Xbox as we continue to dig into the matchmaking issues on PC.

over 2 years ago - /u/siegedevteam - Direct link

PC UPDATE: We've isolated what we believe to be the root of the issue and have deployed a fix to resolve it.

We're seeing positive progress thanks to the fix and feel we're closing in on a resolution!

We're continuing to closely examine performance and will keep you updated.

over 2 years ago - /u/siegedevteam - Direct link

UPDATE: We're happy to report that the issues affecting matchmaking on PC have been successfully resolved.

As some of you have reported, there was an emerging issue preventing console players from joining Squads. We have addressed this and things should be returning to normal.

We'll continue to closely monitor the game's performance to ensure these fixes hold. Over the next week, we will implement more robust long-term measures to prevent this from happening again.

Once again, thank you for standing by as we stamp out these issues!

over 2 years ago - /u/siegedevteam - Direct link

UPDATE: This morning, we observed an issue affecting matchmaking on console and have since deployed a fix for this.

Console performance has returned to normal, but this temporary fix has caused an issue with joining Squads. We are aware of this and working on a permanent fix.

over 2 years ago - /u/siegedevteam - Direct link

XBOX UPDATE: Console performance continues to hold steady.
We have identified a fix which addresses the issue of joining Squads on console, and are currently deploying it on Xbox One.
We will closely monitor its performance and plan to deploy next on PS4.

over 2 years ago - /u/siegedevteam - Direct link

PLAYSTATION UPDATE: We are seeing positive results from the Squad joining fix on Xbox, and have now deployed it on PlayStation platforms.

If you encounter any more issues, please let us know below as we are keeping a close eye on this fix.