Original Post — Direct link
Hello I recently tried to come back and play rainbow six cause a friend had been wanting me to get back into it. I log in for the first time in months to find that I had permanently been banned for cheating. At this point I assumed my account had been hacked and I submitted an appeal. I talked to one of the customer support members through chat where he told me that the account had unauthorized access to it. He told me that he would push the appeal forward and that I would be hearing back as soon as the appeal was done. I asked about an ETA which I was told there is none. This was all last Sunday, I have not heard anything back and am now believing it will be awhile before I do. I understand the whole anti cheat approach but this is getting kinda annoying to not have any answer to when I can play the game again. I'm hoping someone here has had this happen to them and remember how long it took for them. Thank you.
almost 6 years ago - Zoro - Direct link
Can you guys send me your Support Ticket numbers? I'll see if I can look into them and get them moving along.
about 4 years ago - UbiShoreman - Direct link
Originally Posted by DracolichDaddy
I'm not sorry for necroing this thread i never received a warning or email as to my ban and or suspension from in game chat
no email no notifications no chat warnings nothing to my ubi account or anything like that just bloop gone.
All ban cases are handled by our support team. If you're having problems getting to them through the support forums here, the support forums on steam or through the support site, you can also try to get in touch with support's Twitter or Facebook accounts.