Original Post — Direct link
Every time I launch R6S my graphical settings reset. I change them while in-game, try changing an operator's loadout and play a situation to ensure that the game saves properly. After I'm in a game, my game changes to another graphical setting. The graphical setting that it changes is the "Anti-Aliasing". I've tried looking online to find solutions, but to no avail. I've now reached out to support for some help. Another thing: I've reinstalled Windows 10 entirely and the issue still persists.
over 3 years ago - Ubi-Viral - Direct link
Hey!

Welcome to the forums and sorry to hear that you are experiencing this issue. Before we look into this further, your account username is against the Ubisoft Terms of Use and as such we have changed it to: NormRainy

Additionally, your account avatar is also against the Terms of Use and has been banned. You can find the Terms of Use here: https://legal.ubi.com/termsofuse

We have also sent this via our support site and your case number is 14480380

In regard to the issue you are having please try the workaround below to see if your issue resolves:

- Make sure Ubisoft Connect is completely exited out, which can include exiting from your system tray if you opted to have Uplay run in the background when pressing the window X
-Go to the save game folder below and delete it after making a backup:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 (Steam)

-Open Ubisoft Connect as administrator, then disable the overlay and cloud save
- Launch Siege, modify an operator's loadout and play a situation, to ensure a good save.
- exit the game, re-enable cloud saves and the overlay and restart Ubisoft Connect
- When the game starts back up, you will get a message about which save to use. Make sure to select the local save, not the cloud game save. Ubisoft Connect will then update with the local save.

Please let us know if your issue continues following this workaround.

Thank you.
over 3 years ago - Ubi-Viral - Direct link
Thank you for getting back to us. Can we ask that you please submit us your system files via a support case so we can investigate further:

https://support.ubisoft.com/en-US/Article/000061449