MOVED: Crashfix

Originally posted by hasenkebap: is there anyway to fix the crashes? i just got a 2 hour ban:RealJesus: thanks to ubihard

Hey hasenkebap,

Thank you for kindly reaching out, Sorry to hear that you are encountering crashes in game that resulted in a ban. We are unable to remove temporary bans but are keen to help prevent this in the future.

In addition to the kind advice marmotous has given, to rule out some common causes would it be possible to please try the following steps?

• Install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• All of the troubleshooting steps in this article: https://ubi.li/e4DRO

Should this then persist, would it be possible to share your system specs so we can investigate further?

Many thanks