devtrackers.gg
6 months
ago -
Ubi-Dastan
-
Direct link
Hello there!
Apologies for getting back to you with a delay, and sorry to hear that you have been experiencing these issues when playing Avatar.
Just would like to double-check if you are still encountering these crashing issues?
If that is the case and to look into this further, could you provide me the following information if possible?
1. Could you let us know some of the specs of your system?
- OS you're using
- CPU
- GPU (Including VRAM)
- RAM
2. Do you play on a Laptop or PC Desktop?
3. Is the game installed on the same drive as the launcher, or on different ones?
4. Could you let us know on what type of drive they are installed on? (SSD, HDD, Virtual Drive, External Drive)
5. Screen resolution and refresh rate
This information would help us to look into this further for you.
- Ubisoft Support
Apologies for getting back to you with a delay, and sorry to hear that you have been experiencing these issues when playing Avatar.
Just would like to double-check if you are still encountering these crashing issues?
If that is the case and to look into this further, could you provide me the following information if possible?
1. Could you let us know some of the specs of your system?
- OS you're using
- CPU
- GPU (Including VRAM)
- RAM
2. Do you play on a Laptop or PC Desktop?
3. Is the game installed on the same drive as the launcher, or on different ones?
4. Could you let us know on what type of drive they are installed on? (SSD, HDD, Virtual Drive, External Drive)
5. Screen resolution and refresh rate
This information would help us to look into this further for you.
- Ubisoft Support